Asset Protection Coordinator

Job Purpose and Summary

The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in the assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. It reports directly to the District Asset Protection Leader and collaborates closely with store leadership and specialized divisions within the Asset Protection Department.

The APC will monitor all store activity, gather information on theft and operational vulnerabilities, and will wear a specialized CVS store uniform as a deterrent to theft. The role does not involve unloading truck deliveries or manning a POS terminal.

• Provides attentive, friendly customer service, greets all customers, answers general questions, and assists with opening and securing locked shelves and showcases per customer requests.
• Moves throughout the store to monitor activity that causes loss of CVS Pharmacy assets/products, communicates with store management about observations, and seeks guidance if theft is suspected. Does not apprehend suspected shoplifters.
• Inspects high‑risk product categories regularly to detect and deter theft activity.
• Ensures use of approved asset/product protection equipment and the security labeling program.
• Prepares External Theft reports in the Aurora system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.

• Physical abilities to stand, walk, stoop, kneel or crouch, and reach or grasp objects, including lower shelves, to provide excellent customer service and conduct effective theft prevention. Must perform duties requiring manual dexterity, such as applying security tags and using keys to open and close locks.
• Excellent observational skills with the ability to recall and describe detailed facts and read small print on labels, tags or containers.
• Ability to engage and communicate well with customers, providing excellent customer service.
• Strong verbal and written communication skills; capable of preparing and submitting external theft reports and communicating with Asset Protection and Store Leadership teams.
• Availability to work a flexible schedule that includes nights and weekends.

Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed — 60%

External Theft Reporting and review of potential links of habitual offenders in the Aurora System; proactive intelligence sharing with DAPL, ORC Team, and Store Manager — 30%

Monitor store compliance with asset protection related programs that prevent external theft, take corrective action when needed, and report findings to DAPL and Store Leadership — 10%

High School Diploma or General Equivalent Development (GED)

1 to 3 years of experience

40

Full time

$17.00 – $26.00

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Benefits include medical, dental, and vision coverage; paid time off; retirement savings options;

wellness programs; and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.