Security Officer

Position Summary: Patrols casino premises and/or guards casino posts to maintain safety and security; prevent underage gambling and casino floor access, protect assets and ensure observance of applicable laws and casino regulations.

Job Title: Security Officer I

Department: Security

Reports to: Supervisor Security

FLSA
Designation: Non-exempt

License Type: Gaming

Target Pay: Start $26.19 One Year $29.10

Essential Job Functions:

• A sense of happiness that creates an environment of positivity
• Appropriate humor that creates an environment of excitement and good times
• Energy and enthusiasm which creates a friendly and enjoyable atmosphere
• Appropriately celebrating successes with t eam m embers and guests
• Welcomes guests, thanks them for visiting, seeks ways to make guests comfortable and expresses desire to have them return
• Strives to deliver memorable guest experiences
• Treats guests and t eam m embers like royalty to create loyalty
• Demonstrates a smile that creates a positive, warm, friendly image and attitude
• Presents a neat, clean, well-groomed appearance at all times
• Provides proactive service by anticipating guest needs
• Displays kindness and professionalism when engaging with guests
• Knows, understands and complies with established c ompany, department and position specific policies and procedures
• Ensures the workplace is hazard-free and reports safety concerns
• Informs supervisor of all pertinent information and reports any irregularities to the c ompany
• Behaves in an honest and ethical manner, identifying right from wrong at all times.
• Seeks answers when unclear
• Takes ownership if mistakes are made
• Trustworthy, credible and follows through on when assigned tasks
• Supports t eam m embers, guests and the business by adhering to the established work schedule
• Values diversity, inclusion and contributions from all in the workplace
• Provides and accepts feedback
• Treats each team member with dignity, cheers them when they succeed and supports them if they stumble
• Shows flexibility to work overtime, and/or changing hours or days off
• Provides the highest level of service to our guests, maintaining a friendly and approachable demeanor / appearance
• Creates a positive experience for guests by creating a sense of safety by having a visible presence of security around the property
• Celebrates with our guests (birthdays, anniversaries, gaming wins, bachelor / bachelorette parties, etc)
• Creates a positive experience for guests by offering a warm welcome and a fond farewell
• Displays an upbeat and positive attitude with our guests and team members
• Participates in department / property team functions
• Conducts proactive introductions with our guests
• Remains knowledgeable of property events / promotions / property amenities / restaurant hours
• Assists guests by providing directions to property amenities. Escorts guests to the location when appropriate
• Completes Serv Safe a lcohol training and follows department policies on handling intoxicated guests
• Assists in the execution of emergency procedures as directed by security leadership
• Performs specific security duties as outlined by the Security Department policies and procedures to ensure the protection of all company assets as well as the safety and welfare of guests and team members
• Responds to all medical related incidents on the property while providing outstanding guest service
• Assists Security EMTs in administering First AID / CPR
• Conducts escorts (money, personnel, and vendors)
• Respond to requests for assistance in cases of physical altercations, accidents, theft, or other disturbances or emergencies
• Reports suspicious or unusual activity to security leadership
• Gathers information necessary for preparing security incident reports / investigations
• Documents a complete and thorough investigation of…