Loss Prevention Specialist

Job Title: Loss Prevention Specialist

Company: Goodwill Industries of the Palm Beaches & Treasure Coast

Location: Fort Pierce, FL

• Base pay range: $47,500.00/yr – $47,500.00/yr (actual pay based on experience)

Goodwill Manasota aims to create a positive and fulfilling work environment with an emphasis on training and self‑empowerment. Full‑Time Team Members can expect a consistent forty‑hour work week and benefits including three weeks paid time off in the first year, 24/7 Goodwill‑paid phone access to a doctor through Teladoc, and other attractive benefits.

As a Loss Prevention Leader, responsibilities include:

• Awareness & Prevention:
  • Communicate, train, and educate security and loss prevention programs and strategies.
  • Ensure open and honest communication that safeguards employees, donors, and customers.
  • Support Goodwill’s drug‑free workplace and uphold core values.
  • Represent zero tolerance for harassment, substance abuse, workplace violence, medical incident reporting, theft, and related offenses.
  • Assess, create, and train loss prevention and asset protection strategies to determine effectiveness.
• Facility Protection & Corporate Security:
  • Investigate disturbances such as alarm calls, unlawful intrusion, fires, and property damage.
  • Assist with integrity of facility physical security systems, including locks, key control, and alarms.
  • Manage all aspects of keys and alarm control access procedures.
  • Monitor facilities using video surveillance systems.
• Partnership:
  • Partner with stakeholders and departmental leaders to ensure timely case closure.
  • Utilize Loss Prevention Support Helpdesk system to handle issues within SLA timelines.
  • Monitor digital video recordings and report operational or quality issues.
  • Respond to critical incidents and emergency situations.
• Training:
  • Ensure 100% customer satisfaction during training delivery.
  • Lead new‑hire orientation and safety training.
  • Provide leadership feedback and coaching while on the field.
  • Assist in developing loss prevention training courses or content.

Medical, Dental & Vision Insurance;
Employer‑Paid Life Insurance; 401K with Employer Match;
Paid Time Off; 25% Store Discount;
Daily Pay;
Teladoc copay coverage;
Life Coach access;
Training & Development Opportunities;
Education Assistance;
Comprehensive Wellness Program with Incentives.

• Ability to provide one‑on‑one and group training and knowledge sharing.
• Effective communication, decision‑making, and problem‑solving skills.
• Team building and business partnership skills.
• Excellent conflict resolution, negotiation, and interview skills.
• Proficiency with Microsoft Office suite.
• Strong public relations and customer service skills.
• Technical proficiency with digital platforms and systems (RM/LP management, video systems).
• Ability to maintain confidentiality regarding investigations and employee information.
• Ability to develop and maintain effective working relationships.

• 2–5 years of loss prevention/asset protection experience in a multi‑unit capacity preferred.
• Minimum 2 years of CCTV, burglar, fire alarm maintenance/monitoring skills.
• LPQ/LPC, Wicklander‑Zulawski Interview and Interrogation or other certification a plus.

• Valid driver’s license and privately owned vehicle for travel within the Goodwill territory.
• Occasional use of company vehicle under special circumstances.
• Availability for flexible schedule including days, nights, and weekends.
• Drug testing required for safety‑sensitive position.
• May require access to facility keys and alarm systems.

Mid‑Senior level

Full‑time

Management and Manufacturing

Non‑profit Organizations

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