Surveillance Shift Manager

Oversees the shift during surveillance operation. Protects the assets of the gaming property, patrons and employees. Oversees day-to-day Surveillance operations to ensure that all rules and regulations are being followed. Maintains confidentiality of all privileged information.

• Act as the department representative in the absence of the Surveillance Manager and/or Director.
• Oversees Surveillance team and improves staff effectiveness by counseling, training and recommending disciplinary action for employees; planning, delegating, monitoring, and appraising job tasks and results in a timely manner.
• Implements and participates in staff development and training programs.
• Completes and conducts disciplinary actions
• Must have working knowledge and be able to utilize the Gaming data systems that are available to Surveillance.
• Reports immediately, in writing, all Surveillance video equipment malfunctions and/or gaming irregularities as noted during working hours to the Surveillance Manager / Director as per stablished protocol.
• Assists with Weekly and Monthly Surveillance reports.
• Maintains familiarity with current Gaming Regulations, Policies and Procedures.
• Adheres to and enforces all Company Personnel Policies and Procedures and Department Standard Operating Procedures.
• Provide Surveillance of Gaming Operations for the purpose of identifying procedural violations and illegal activity.
• Ensures compliance with State and Federal Law, New York State Video Lottery Regulations, Internal Controls, Policies and Procedures - identifies and reports any such violations in accordance with established protocol.
• May participate in any internal or external investigations conducted by Suffolk Off-Track Betting, or authorized Law Enforcement Agency.
• Reviews, prepares and submits reports and documentation pertaining to Surveillance operations.
• Maintains data files on suspect activity, criminal activities, medical incidents, procedural infractions, etc. according to established protocol.
• Work with all other Surveillance Shift Managers in making sure staffing levels are adequate for days and shifts as required to maintain compliance.
• Use of audio/video equipment to observe business operations.
• Comply with confidentiality regulations regarding all Surveillance information including, but not limited to camera coverage, investigations and proprietary material.
• Verify and account for Surveillance records, reports and camera views.
• Maintain current knowledge of camera locations and viewing angles.
• Monitor Gaming facility intrusion and panic alarms.
• Report promptly all camera and equipment deficiencies.
• Must be a role model for all staff and lead by example.
• Other duties as assigned

• High School diploma or equivalent required.
• Minimum 3 years’ surveillance experience.
• Minimum 3 years’ supervisory experience.
• Intermediate computer skills; including Microsoft Word, Excel and Outlook.
• Must be able to obtain a New York State Gaming License.

• Weekends, Holidays, swing shift, grave shift work may be required.

• Medical
• Vision
• Short Term Disability (STD)
• Long Term Disability (LTD)
• Life Insurance
• Aflac
• Pension
• Deferred Comp
• PTO
• Employee Discount Program and more….

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.