Security Operations Supervisor

Job Description

People Inc. is seeking an experienced former law enforcement professional to serve as Security Operations Supervisor, to oversee front-desk security operations and provide hands‑on support for event security and incident response. Reporting to the Manager, Security Operations, this position is primarily stationed at the ground‑floor front desk and combines a professional, welcoming presence with the judgment and experience needed to protect employees, executives, and visitors.

The Supervisor works alongside in-house and contracted security personnel, coordinates front‑of‑house coverage, and provides operational direction during events and emergencies. The role works closely with the GSOC, reception, Facilities, and event organizers to maintain effective communication and consistent security procedures.

Full In-Office
In-office Expectations:
This position is a fully in-office role due to the nature of the work being done.

The Security team at People Inc. is responsible for ensuring the safety and security of employees, facilities, and assets across all office site locations. The team partners closely with contracted security staff, reception, facilities, event teams, and law enforcement agencies to deliver a consistent and resilient security program.

Oversee daily front-desk security operations, coordinate post coverage, provide operational direction to assigned security personnel, and ensure visitor access procedures and service standards are consistently followed. Greet and assist employees, executives, visitors, vendors, and delivery personnel in a professional and courteous manner. Verify visitor identities, appointments, and access authorization. Maintain awareness of lobby and entrance activity; identify and address unauthorized access, suspicious activity, disruptive behavior, and other security concerns.

Use sound judgment and de-escalation techniques to manage difficult interactions and respond appropriately to potential threats. Support routine visitor badging and temporary access needs in accordance with established procedures, and coordinate credential issues with designated security personnel. Coordinate front-desk, turnstile, and reception coverage, ensuring appropriate relief when responding to incidents or supporting events.

Assist with security planning and oversee on-site security operations for internal meetings, executive events, and third-party events. Coordinate event security staffing and post assignments; brief personnel on event details, expected attendees, access procedures, relevant security concerns, and escalation protocols. Oversee event entry procedures, guest check-in, and visitor flow; coordinate with event organizers, vendors, the GSOC, and public safety personnel as needed.

Respond to security incidents, medical emergencies, workplace violence concerns, and evacuations; provide initial direction to security personnel until relieved by Security Management or public safety responders. Maintain communication with the GSOC during incidents and events, ensuring timely escalation, required notifications, and coordination of responding resources. Prepare accurate incident reports and operational records, communicate concerns to Security Management, and assist with follow‑up and after‑action reviews.

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