Field Service Technician

Overview

EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in end-of-line automated packaging machinery and consumable strapping solutions, is seeking a driven Field Service Technician for the New York region.

EAM-Mosca is privately held and maintains a focused, entrepreneurial culture with a blue-chip client base across North and South American manufacturing. The company offers standard and custom engineered packaging machinery solutions with superior consumable products, supported by quality technical service and readily available aftersales parts.

The ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment. The successful candidate will be a problem solver who is responsive to customers  needs.

• Install and commission equipment in a manner that ensures reliability and high customer satisfaction.
• Perform preventive maintenance, predictive maintenance, and emergency repair on all EAM equipment.
• Troubleshoot mechanical and electrical systems using systematic thinking, test equipment, and hand tools to identify faults and develop plans to report, plan, and execute the solution.
• Collaborate with Mosca Engineering to provide the highest level of customer service.
• Generate service reports that explain work performed, parts used, the issue, the solution, and any follow-up needed, in a timely and professional manner.
• Communicate daily with area service managers and develop schedules and travel itineraries that meet customer needs and allow adequate time to perform the work requested.
• Work with a sense of urgency while remaining calm under pressure to ensure the highest level of customer service.

• Advanced understanding of machines and their systems, including pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts.
• Basic experience with control systems utilizing Allen Bradley, Siemens, and B&R PLCs.
• Electromechanical experience with conveyance systems; understanding of sensors, electric motors, and their interactions.
• Ability to use a multimeter, perform point-to-point checks, read electrical schematics, and trace circuits.
• Ability to use and read calipers and micrometers.
• Ability to take initiative and work independently on a regular basis.
• Excellent written and verbal communication skills for web-based service reporting, video conferencing, and in-person interactions.
• Willingness to travel extensively within the U.S. Monday through Friday (approximately 80%).

• In-house training with continuous on-the-job field training with senior field staff.
• Company car, corporate expense account/credit card, company laptop and cell phone.
• All required personal safety equipment, company logoed clothing, and supporting parts inventory needed for equipment maintenance.
• Company-supplied tools.

• Minimum 3 years of field or plant equipment maintenance experience.
• Corrugated industry experience is a plus.
• Mechanical understanding of strapping machines, Mosca preferred.
• High school diploma; valid driver's license; solid mechanical/electrical background.
• PLC experience preferred; an associate degree is a plus.

• Medical, dental, and vision benefits.
• 401(k) retirement savings program.
• Paid vacation and holidays.
• Life Insurance.
• Employee assistance programs.

EAM-Mosca is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.