Service Technician

Overview

Join to apply for the Service Technician role at Patterson Companies, Inc.

At Patterson Companies, we’re looking for Service Technicians who are skilled problem-solvers with a passion for delivering outstanding customer service. In this role, you’ll work hands-on with cutting-edge dental technology—installing, maintaining, and repairing equipment so practices can operate efficiently and confidently. You’ll also provide training and troubleshooting expertise, becoming a trusted partner to dental professionals who rely on Patterson to keep their practices running at their best.

We Are Hiring Service Technicians In The Following Markets

• Connecticut
• Delaware
• Maine
• Maryland
• Massachusetts
• New Hampshire
• New Jersey
• New York
• Pennsylvania
• Rhode Island
• Vermont
• West Virginia

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation.

• Install And/or Repair Dental Equipment
  • Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.
  • Follow checklists, ensuring all critical parts are examined.
  • Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.
  • Perform other duties as assigned.
• Customer Service
  • Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and professionalism.

• Required
• High school diploma or equivalent
• Demonstrated mechanical aptitude in trades such as carpentry, plumbing, heating, electronics or similar
• Ability to thrive in a fast-paced environment
• Requires basic computer skills and ability to use smart phone/tablet technologies
• Inventory management including determining parts, supplies or tools needed to complete service requests and restocking vehicle as needed
• Must maintain a quality driving record in accordance with Patterson’s policies and represent Patterson Dental while driving a company vehicle

• Preferred
• Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desired
• Excellent organization and problem-solving skills
• Strong work ethic
• Knowledge of Microsoft Outlook, Excel and Teams is helpful
• Strong verbal and written communication skills
• Demonstrated sense of urgency while following Patterson’s business conduct and code of ethics and responsibilities
• Excellent customer service and interpersonal skills to be the face of Patterson at customer sites

• Must be able to remain in a stationary or driving position up to 100% per day.
• Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.
• Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.
• Must be able to reach at shoulder level and reach at waist level up to 25% per day.
• Must be able to move or lift dental equipment and supplies weighing up to 26-49 pounds up to 10% per day.
• Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.
• Must be able to climb steps and/or ladders less than 5% per day.

• 100% travel to customer sites in a local geographic area
• Occasionally out of town for overnight and/or after-hours

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