Field Ops Technician

Job Summary:

As a Field Ops Technician at Empire Access, you will play a crucial role in establishing and supporting reliable connectivity for our customers. Your primary responsibilities will include installing, maintaining, and repairing telephone, internet, and fiber optic services. This role requires a combination of technical expertise, problem‑solving skills, and excellent customer service.

• Installation:
  Install and set up telephone, internet, and fiber optic services at customer locations.
• Maintenance:
  Perform routine maintenance and inspections to ensure the continued functionality of installed systems.
• Troubleshooting:
  Diagnose and resolve technical issues related to connectivity, ensuring minimal downtime for customers.
• Repair:
  Conduct repairs on faulty equipment, cables, and connections to restore services promptly.
• Customer Service:
  Interact with customers professionally, addressing inquiries, providing technical support, and ensuring overall customer satisfaction.
• Documentation:
  Maintain accurate records of installations, repairs, and maintenance activities.
• Quality Assurance:
  Ensure adherence to company standards and quality benchmarks in all installation and repair tasks.

• Technical Expertise:
  Proficiency in installing and troubleshooting telephone, internet, and fiber optic systems.
• Communication
  
  Skills:
  
  Excellent communication and interpersonal skills for effective customer interaction.
• Problem‑Solving:
  Strong problem‑solving abilities to diagnose and resolve technical issues efficiently.
• Physical Stamina:
  Ability to work in physically demanding environments, climb poles or ladders, and lift heavy equipment.
• Team Player:
  Collaborative mindset to work effectively with other technicians and support teams.
• Flexibility:
  Willingness to work flexible hours and respond to emergency repair situations.
• Driving License:
  Valid driver's license with a clean driving record. Must be willing to travel as needed to meet customer needs.
• AFTCOM Fingerprinting:
  May be required to pass background check via fingerprinting. Only applicable to techs providing services in New York State.

• 1-3 years of experience in telecommunications or technology related field.
• Technical certification or associate degree preferred.
• Experience in customer service support role.

Work requires mostly outside work, both aerial and buried, copper and fiber. Most tasks are outdoors and at customer locations.

$20.00 - $24.00 per hour depending on experience.