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Boiler & Heating Service Dispatcher

Job in New York, New York County, New York, 10261, USA
Listing for: MASSACHUSETTS MARITIME ACADEMY
Full Time position
Listed on 2026-01-12
Job specializations:
  • Trades / Skilled Labor
    Installation Technician, Maintenance Technician / Mechanic
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
Location: New York

Responsibilities

  • Use/maintain dispatch board in Build Ops to schedule and coordinate all service calls (emergency and planned)
  • Create follow up service tickets as needed
  • Coordinate with Field Supervisor/Technicians to ensure current calls are complete/closed out
  • Confirm after hour calls were serviced and tickets updated
  • Main point of contact with Building Supers regarding service/maintenance/repairs schedule
  • Contact Superintendents when jobs are completed
  • Contact supply houses and order parts needed by technicians
  • Maintain on‑call schedule and keep technicians aware
  • Verify Daily Timesheets and attendance records including call outs, vacations, and personal days
  • Assists the Service Assistants in the daily duties of meeting customer demands
  • Qualifications
    • Boiler knowledge is required
    • Outstanding customer service skills
    • Ability to Multitask
    • Organized
    • Routing/Dispatch Experience Required
    • Computer skills
    • High School diploma or GED
    • Experience effectively managing people
    • Must have experience dispatching in similar industries: elevator service, fire/sprinkler service, plumbing, HVAC or heating service.
    Job Type

    Full‑time

    Benefits
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Flexible spending account
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Retirement plan
    • Vision insurance
    Experience
    • plumbing and heating: 5 years (Required)
    • Dispatching: 5 years (Required)
    Work Location

    In person

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