Field Service Technician

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Full Time  CS/Field Support NEW YORK, Hannibal, NY, US

9 days ago Requisition

Salary Range: $30.00 To $35.00 Hourly

Field Service Technician
- Travel Up to 60%

Hannibal, NY | Full-Time, Field-Based with Travel | $30.00 - $35.00 per hour

Wood-Mizer is the world's largest manufacturer of portable sawmills, with more than 100,000 mills sold in over 100 countries. We build a complete line of saw milling, wood processing, and blade equipment for forestry and timber professionals. We're 100% employee-owned, so every team member has a stake in our success, and we put our people and customers at the center of everything we do.

The Field Service Technician diagnoses, repairs, and maintains Wood-Mizer sawmill and wood processing equipment at customer sites and in our branch shop. The role is accountable for independently solving complex mechanical, hydraulic, and electrical problems and for training customers to run and maintain their equipment safely. This is a hands-on service role with no sales duties that keeps our customers' equipment productive and feeds field insight back to our service, quality, and engineering teams.

The role travels up to 60%, including overnight and multi-day trips and some weekends, and drives company commercial vehicles under DOT regulations (non-CDL). A company service vehicle is provided, and travel expenses are covered while on the road. Pay is based on experience and qualifications; this position is eligible for overtime, and travel time is paid in accordance with company policy and applicable law.

• Travels to customer sites to diagnose, repair, and maintain Wood-Mizer equipment, including mechanical, hydraulic, electrical, and engine systems, to keep customer equipment running.
• Performs shop service, repairs, and equipment set-up at the branch.
• Troubleshoots complex problems independently and selects the right repair to resolve issues efficiently.
• Installs and commissions equipment and trains customers on safe operation and routine maintenance.
• Completes product updates, retrofits, and warranty repairs.
• Operates company service and delivery vehicles safely and in compliance with DOT regulations.
• Documents service work, parts, and time accurately to maintain complete service records.
• Shares customer feedback and recurring product issues with the service, quality, and engineering teams to help improve our products.
• Mentors less-experienced technicians.
• Delivers equipment and supports trade show demonstrations as needed.
• Follows all Wood-Mizer safety, quality, and company policies and procedures.
• Performs other duties as assigned.

Required

• High school diploma or equivalent
• 4+ years of hands-on experience servicing and repairing industrial, agricultural, forestry, or heavy equipment
• Strong mechanical aptitude and working knowledge of hydraulic systems
• Electrical troubleshooting skills, including reading schematics and using meters and controls
• Gas and/or diesel engine diagnosis and repair experience
• Ability to work independently and manage your own schedule in the field
• Strong customer service and communication skills
• Basic computer skills for service documentation
• Valid driver's license with an acceptable driving record
• DOT medical card, or the ability to obtain one before starting (non-CDL)
• Willingness to travel up to 60%, including overnight trips and some weekends

Preferred

• Trade school certificate in diesel/engine repair, hydraulics, or a related mechanical field

The physical demands below describe the job as it is performed, with or without reasonable accommodation.

• Frequently lift and carry up to 50 lbs
• Frequently stand, bend, kneel, climb, and work in awkward positions for long periods
• Use hand and power tools and diagnostic equipment
• Travel by vehicle, and occasionally by air, for extended periods

Work environment: Outdoor field work in all weather conditions and shop environments with noise, dust, and moving machinery.

Required PPE: Safety glasses, steel-toed boots, and hearing protection

• Employee Ownership - Become a true owner through our Employee Stock Ownership Plan (ESOP) and share directly in Wood-Mizer's growth and success.
• Retirement Savings - Save for retirement in our 401(k), with a company match…