Senior Service Technician Job New York New York USA,Trades / Skilled Labor

Location: New York

Alliance Security is a New York Tri-State leader providing Engineering, Installation and Service/Repair of high-end security systems and solutions for a premier portfolio of clientele. Alliance Security is currently looking to fill the position of Senior Service Technician. The role will perform a wide variety of duties and responsibilities which consist of coordinating, planning, and installing video surveillance technologies – CCTV, and access control security technologies.

This position will report to the Manager of Installation Services - Alliance Security

Responsibilities

Install or service new and existing security systems, including Web-Based and Cloud-Based Security and CCTV Systems
Test, adjust, and troubleshoot security systems and related equipment/hardware
Ability to test and troubleshoot low-voltage continuity issues
Resolve Firewall Configurations/Networking System Developments
Handle various emails, phone calls from other team members and the management team, work orders, paperwork, and perform job planning activities
Make recommendations for security system enhancements
Act as liaison between client and Manager of Installation Services
Assist the service department as needed
Excellent Customer Service and Time Management Skills
Update and manage CRM software to document installation/service activities

Requirements

Experience:

3-10 year
Bachelor’s or Technical Degree preferred
Minimum of two (3) years’ experience in the security technology industry
Strong knowledge of security concepts and technology platforms;
Video, Access Control, Intercom, Intrusion, Visitor Management, turnstiles, and network devices
Successfully maintain certification training; AMAG, Genetec, LenelS2, Exacq, Brivo & Eagle Eye
Strong fundamentals of networking technologies and Information Technology principles
Flexible schedule and ability to work weekends and overtime
Possess a valid driver’s license and be willing to drive a company-provided commercial vehicle. Will maintain vehicle at residence and commute to/from job locations