Director of Telecom

Job Title: Director of Telecom

Compensation
Salary Range: $135,000 – $145,000 per year

Location: Nassau County, Long Island, NY – Onsite

As the Director of Telecom, you will lead the strategic planning, engineering, maintenance, and operational execution of the health system’s telecommunications infrastructure and call center operations. This leadership role is responsible for ensuring highly reliable communication systems across hospital campuses and outpatient locations while supporting exceptional patient experience, emergency preparedness, regulatory compliance, and operational excellence. You will oversee mission‑critical communications that directly support clinical care, emergency response, and organizational continuity.

Schedule / Shift

• Shift details:
  Days
• Hours per week: 75 hours biweekly
• Contract length (if applicable):
  Direct Hire

Key Duties:

• Direct the maintenance, modernization, and performance of enterprise telecommunications systems, including phone networks, paging systems, DAS infrastructure, nurse call integrations, and mobile communications platforms
• Ensure operational readiness of emergency communication systems, including Code Blue, Code Red, Rapid Response, and Mass Casualty notification processes
• Oversee switchboard operations, call center management, and patient communication services while promoting exceptional customer service and patient experience standards
• Manage telecommunications budgets, vendor relationships, service agreements, contract negotiations, and cost optimization initiatives
• Ensure compliance with Joint Commission, FCC, NFPA, HIPAA, disaster recovery, and business continuity requirements across all communications infrastructure

Education

• Required: Bachelor’s Degree in Telecommunications, Computer Science, Information Technology, Systems Engineering, or related field
• Preferred (if applicable): Master’s Degree

Licenses & Certifications

• Required: N/A
• Additional certifications (if applicable): N/A

Skills:

• Extensive experience managing healthcare telecommunications systems and enterprise communication infrastructures
• Strong knowledge of Cisco Unified Communications, Ascom, Vocera, emergency notification systems, and telecommunications operations
• Proven leadership experience managing call centers, switchboard operations, telecommunications staff, and large‑scale vendor relationships
• Excellent communication, project management, budgeting, and operational leadership skills

RCM Healthcare Services works with professionals across schools, healthcare, and community‑based settings nationwide. We support both contract and direct hire opportunities, connecting people early in their careers and experienced professionals to roles that align with their experience and preferences.

With more than 50 years of staffing experience, our team understands the environments you’re stepping into and what it takes to be successful in them. We stay closely involved from first conversation through placement, with consistent communication, a reliable point of contact, and follow‑through at every step. We’re committed to caring for the professionals we work with and the communities they support, and offer competitive pay and benefits designed to support your well‑being.

RCM Healthcare Services is Joint Commission certified, reflecting a commitment to quality, compliance, and a consistent experience.

RCM Technologies is an equal opportunity employer and values diversity. We are committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state laws. If you require a reasonable accommodation to apply for or perform this role, please contact us and we will engage in an interactive process to support your needs.