Lead Commercial HVAC Service Technician

Department: Service

Employment Type: Full Time

Location: Amherst, NY

Compensation: $35.00 - $45.00 / hour

Position Overview

DWC Mechanical | Buffalo, NY

$35–$45/hour, based on experience | Full-Time

DWC Mechanical is seeking an experienced Lead Commercial HVAC Service Technician to support our Buffalo operation, provide technical leadership in the field, and develop toward a future Field Manager position.

This opportunity is ideal for a skilled commercial HVAC technician who enjoys solving challenging service issues, helping other technicians succeed, and taking ownership of the customer experience. You’ll initially remain hands‑on with diagnostics, repairs, and maintenance while assuming increasing responsibility for technician support, quality control, and field coordination.

Our goal is to develop this individual into a Field Manager as they demonstrate leadership readiness and the needs of the operation support the transition.

DWC Mechanical has built its reputation on technical expertise, dependable workmanship, and strong customer relationships since 1995. We’re looking for someone who wants to help shape a strong service team and build a long‑term career with us.

Key Responsibilities

Commercial HVAC Service & Technical Leadership

• Diagnose, troubleshoot, repair, and maintain commercial HVAC equipment and systems.
• Perform preventative maintenance, system inspections, and operational checks.
• Identify electrical, mechanical, refrigerant, and controls‑related issues and recommend appropriate corrective action.
• Serve as a technical resource for other technicians, helping resolve difficult service calls and recurring equipment problems.
• Support complex repairs and help verify that equipment operates properly before work is considered complete.
• Communicate findings, repair recommendations, and equipment concerns clearly to customers and service leadership.

Technician Development & Quality

• Mentor apprentices and less‑experienced technicians through hands‑on guidance and troubleshooting support.
• Reinforce consistent standards for workmanship, safety, documentation, and customer service.
• Help identify training needs and support technicians in building their skills and independence.
• Assist with reviewing completed work and resolving callbacks to improve service quality.
• Lead by example through reliability, professionalism, accountability, and follow‑through.

Field Coordination & Customer Support

• Coordinate with the Service Manager and dispatch team on job priorities, technical support needs, and field challenges.
• Communicate parts requirements, repair status, follow‑up needs, and potential delays promptly.
• Help ensure technicians have the information, tools, and materials needed to complete assigned work.
• Build trusted relationships with facility personnel, property managers, and other customer contacts.
• Help resolve customer concerns and escape appropriate.
• Maintain accurate service records and ensure proper care of company vehicles, tools, and equipment.

Growth Toward Field Manager

As you develop in the role, you’ll work with service leadership to take on greater responsibility for:

• Day-to-day field coordination and technician support.
• Coaching, onboarding, and development of service technicians.
• Monitoring workmanship, productivity, safety, and customer satisfaction.
• Addressing escalated service issues and reducing repeat visits.
• Improving communication between technicians, dispatch, and service management.

Progression will be based on demonstrated technical judgment, leadership ability, communication, performance, and business needs.

What We’re Looking For

• Strong commercial HVAC service experience with the ability to independently diagnose and…