Field Engineering Technician, Region

Chef Robotics is seeking a Field Engineering Technician to keep our deployed robotic food-portioning modules performing at their best at customer food production sites. This is a hands-on, technical role: we are looking for a tech who diagnoses root causes, repairs, tunes module configurations via HMI, and carries what they learn in the field back to our Engineering teams.

In this role, you will work on-site at customer facilities across your region, partnering with customer operations teams to understand issues, perform repairs and preventative maintenance, validate fixes, and tune modules for each customer’s ingredients, containers, and line conditions. You will also travel to customer sites outside of your region for deployments at new customers or service for customers out of region.

You will be supported remotely by our Robotic Operations Engineers, Systems Reliability Engineers, and Forward Deployment Engineers and you will be a first-hand source of field data for Engineering, helping turn recurring failures into permanent fixes.

The environment of our customers are in a food manufacturing environment, occasionally refrigerated with washdown procedures present. Candidates are willing to spend longer hours in these environments.

This is an opportunity to use your technical depth and curiosity for robotics while having a direct impact on customer uptime, Chef’s revenue stream, and the design of our next-generation products. If you are excited about working in a customer-facing role on hard technical problems and you thrive in the fast-paced, dynamic environment of an early-stage startup, we’d love to hear from you.

Please note that this is a customer-facing role and schedules follow customer production, which may include early mornings, weekends, and off-hours.

Location:
Regional, based in NY region, with travel to customer facilities as needed (up to ~50%).

• Perform field repairs and diagnostics on Chef modules across mechanical, electrical, pneumatic, sensor, and controls systems, and drive to the root cause rather than stopping at the failed part
• Tune and validate module configurations and parameters through the HMI to improve throughput, accuracy, and uptime for each customer’s ingredients, containers, and line conditions, changing one variable at a time and recording what worked
• Use logs, fleet data, and on-site observation to separate configuration, hardware, and software causes, and upscale to Systems Reliability Engineers with evidence rather than symptoms
• Provide structured feedback to the Engineering team: recurring failure modes, serviceability and design issues, configuration learnings, and customer needs seen in the field
• Execute preventative maintenance on schedule and document wear trends and findings
• Run testing for new meals and new ingredients: set up, tune, record results, and recommend settings
• Track and log hardware requests, part numbers, and part quantities using the hardware request workflow
• Write and improve runbooks, work instructions, and troubleshooting guides based on what you learn in the field
• Coordinate with 3P technicians at customer sites and guide customer operators on day-to-day care and handling of the modules
• Communicate clearly with customer operations teams about what you found, what you changed, and what to expect
• Follow customer site safety, food safety, and lockout/tagout requirements at all times

• 2-5 years of hands-on experience maintaining, troubleshooting, or commissioning automated equipment (robotics, mechatronics, industrial automation, packaging, or food-processing machinery)
• Comfortable with electrical and mechanical troubleshooting: reading schematics, using a multimeter, and working with sensors,…