Case Manager- Scattered Sites

Join a Legacy of Hope and Empowerment at Covenant House New York!

For over 50 years, Covenant House New York (CHNY) has been at the forefront of transforming lives by providing comprehensive shelter, housing, and wrap‑around support services for vulnerable homeless, runaway, and exploited youth. As the largest provider of these essential services in New York City, CHNY impacts the lives of over 1,500 young people aged 16‑24 every year.

At CHNY, our doors are open to all young people in need, regardless of race, religion, sexual orientation, gender identity, and expression. Our dedicated team offers various services, including shelter, housing, education, employment, health, mental health support, youth development, and anti‑human trafficking initiatives. We operate with harm reduction and trauma‑informed principles to ensure the best care for our youth.

Our mission goes beyond immediate support. We are passionate advocates for systemic change, influencing public policy and raising awareness of the critical issues surrounding youth homelessness. Our ultimate goal is to provide a safe refuge and empower young people to build a brighter future founded on compassion, unconditional love, and absolute respect.

Join us in making a difference in the lives of countless young people. Join a team that inspires long‑term transformation and hope.

The Rapid Re‑housing Program provides services for up to 50 young adults (10 families) aged 18‑24 residing in scattered‑site permanent supportive housing throughout the Bronx, Brooklyn, and Harlem. The Rapid Re‑Housing Case Manager holds a caseload of up to 12 clients. Reporting to the Program Coordinator of Rapid Rehousing and Director of Supportive Housing Programs, the Case Manager is an energetic, creative, and diligent member of a team that includes additional case managers, a Housing Team, mental health team, and other supportive staff and services located in the Bronx and Manhattan.

These services include housing, mental health, education and employment, and health and wellness.

The Rapid Re‑Housing Program is a supportive housing program that is primarily funded by HUD. Young adults live independently in private apartments that are subsidized for up to two years while working with a case manager to ensure they are receiving the services needed within their community. As youth sign their own leases, they may remain in the apartment after the conclusion of services, providing a stable exit plan from the program.

The Case Manager will provide comprehensive case management services either in their office, in the youths’ apartments, or elsewhere in the community to the youth on their caseload, including: creating an individual service plan; coordinating and referring services, individual counseling, advocacy; monitoring youths’ efforts and challenges in completing goals; and celebrating youths’ goal achievements. The case manager will work closely with the youth and Real Estate Coordinator to ensure youth pay rent on time and address arrears if needed.

The Case Manager will contribute to a program culture that is person‑centered, holistic, focused on positive youth development, and committed to continuous improvement. The Case Manager is expected to participate in agency‑wide training on youth development, the Housing First model, trauma‑focused principles and de‑escalation strategies, and attend staff meetings including case review meetings and quarterly evening team meetings with all youth in the program.

This position requires independent judgment and proactivity; the Case Manager will work substantially in the field, make home visits regularly, assist the youth in making community connections, and build rapport with landlords and property managers. Flexibility, willingness to be available by email or phone in off‑hours, and excellent communication and problem‑solving abilities are critical to success.

(Responsibilities to include but not limited to the following)

• Provides integrated counseling and case management services that effectively engage young adults and promote personal growth, wellness, housing stability, and…