Case Manager, Homelessness Prevention Initiative-HomeBaseII

Overview

Who We Are:

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in:
Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. CAMBA serves almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe.

Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

Home Base provides case management and essential services to at-risk individuals and families to prevent homelessness. Individuals and families receive services that will help overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households.

Position:
Case Manager

Reports To:
Program Supervisor

Location: 2244 Church Ave, Brooklyn, NY 11226

• Prescreen clients for eligibility and schedule intake appointments.
• Review all documentation establishing clients  eligibility, conduct initial intake or assessment of clients and clients  families, and conduct periodic reassessments.
• Input client data and client progress information into automated database.
• Review and complete all CAMBA intake forms with the client.
• Refer clients to appropriate services based on their needs.
• Answer incoming calls and check voicemails daily on both desktop and work cell phones, responding to messages within 48 hours, and ensure emails are read and replied to within 48 hours.
• Report to work daily with fully charged provided cell phone for multifactor authentication.
• Conduct home visits and inspections for any open Home Base case; not limited to assigned cases only. Evaluate living conditions and/or conduct inspections as per DHS/DSS/HRA standards.
• Create and maintain client files, both hard copy and electronic.
• Develop service plans with the clients tailored to their needs and provide ongoing follow-up to support them in achieving their goals by monitoring clients  progress (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits. Document client progress via detailed progress notes.
• Evaluate and recommend closing of cases in which clients: (a) have achieved stability, (b) have not demonstrated a willingness to participate (lost-to-service), or (c) have reached the allotted time of services 120 EAF/90 ESG without recertification or has become ineligible for services (e.g. exceed income guidelines).
• Meet daily, weekly, and monthly goals and tasks as assigned and in accordance with the funder guidelines.
• Complete and submit subsidy applications and requests for financial assistance.
• Provide all required information for weekly, monthly, quarterly, and annual reports.
• Act as client liaison/client advocate with outside organizations regarding matters such as education, healthcare, housing, legal issues, etc.
• Assist clients in completing applications for benefits and entitlements, and process applications on clients  behalf (e.g., Access HRA, Housing Connect, DRIE, SCRIE).
• Escort clients to appointments (e.g., social services, healthcare, etc.) as needed.
• Other duties as assigned.

• Bachelor s degree (e. g., B.A., B.S.W.) and two years of relevant experience, or
• High School Diploma and 4 year’s case management experience in the social services field.

• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent writing skills, with the ability to draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence.
• Excellent communication skills, with the ability to effectively present information and respond to questions from supervisors, clients,…