Engagement Coordinator, Park Slope Women’s Shelter

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors, and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in:
Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 73,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross-section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe.

Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop-in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into permanent and/or supported housing.

Park Slope Shelter for Women serves 100 MICA (mentally ill chemical abusing) women at the Park Slope Armory in Brooklyn.

Position:
Engagement Coordinator

Reports To:
Director of Social Services

What The Engagement Coordinator Does:

• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
• Provide direct interventions with clients that are culturally appropriate and take into account the client’s communication styles, values, and life experiences.
• Provide non-direct interventions that support the shelter team and increase communication between functions.
• Conduct and document one-on-one supervision with one or more of the following staff;
  Recreation Coordinator, Adult Literacy Specialist, Peer Counselors, and the Employment Specialist in order to engage clients with the skills to obtain employment or enroll in vocational training programs with the ultimate goal to secure housing.
• Reinforce, support, and integrate trauma-informed care, de-escalation techniques, and motivational interviewing interventions.
• Track and analyze incidents and assist in incident debriefings including; providing crisis management assistance, interventions, and follow-up with clients who have patterns of maladaptive behaviors, and education for staff on how to manage incidents from a trauma-informed perspective.
• Develop workshop curriculum for one or more of the following;
  Recreation Coordinator, Adult Literacy Specialist, Peer Counselors, and Employment Specialist programming components.
• Develop community-based resources and supports towards agency housing and engagement efforts.
• Conduct Crisis Prevention (CPI) trainings for staff members to better inform them of tactics to use to de-escalate and appropriately handle incidents within the shelter.
• Ensure attainment of funding objectives and performance measures.
• Conduct field visits to increase community and citywide resources.
• Create and implement an incentive system to increase client participation in on-site and community activities.
• Plan and organize program activities to maximize program contract’s goals and performance targets as outlined in DHS’ Performance Incentive Plan and grant contracts.
• Motivate, coach, and counsel direct reporting staff to excel.
• Ensure that all direct reporting staff complete all necessary case management documentation including individual and group case management notes, housing applications, individual living plans (ILP), and referrals to providers including psychiatric referrals are completed as required and up to date.
• Encourage teamwork among direct reporting staff as well as among peers.
• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
• Input client data using DHS’s CARES database, as needed.
• Monitor clients’ progress toward their goals (dates achieved) and document via progress notes.
• Review all…