Adult Protective Case Manager

Overview

Join to apply for the Adult Protective Case Manager role at Rescue Mission of Utica, Inc

POSITION:
Adult Protective Case Manager

DEPARTMENT:
Representative Payee (Rep-Payee)

CLASSIFICATION:
Full-time / Non-Exempt

SUPERVISOR:
Rep-Payee Program Manager

DATE:
June 2025

SUMMARY
:
The primary role of the Adult Protective Case Manager is to manage the services of individuals per the Oneida County’s Department of Social Services Adult Protective qualifier listed below and client needs within the Rep Payee Program itself. Individuals unable to meet their essential needs for food, shelter, clothing or medical care, secure entitlements due them or protect themselves from physical or mental injury, neglect, maltreatment or financial exploitation;

are in need of protection from actual or threatened harm, neglect or inaction of themselves or other individuals; and have no one readily available who is willing and able to assist them responsibly.

This will also consist of referrals to the Rescue Mission of Utica’s Representative Payee services when deemed appropriate.

• Conduct face-to-face and home visits to all clients to assess client safety, risk, and to determine client needs at least once per month.
• Screen program referrals from OCDFCS on the date of referral.
• Meet with OCDFCS staff member and client within three (3) days of referral.
• Determine client current needs for day-to-day living (i.e. food, clothing, housing, medical care, and social supports) and assist clients in meeting those needs.
• Meet with OCDFCS to discuss client status and progress on a monthly basis, or more as requested.
• Provide monthly status reports of all clients to include financial and personal situation details.
• Maintain accurate client files and provide progress notes to OCDFCS for their permanent case record.
• Contact OCDFCS of any changes in client’s personal situation, which may require additional intervention on their part.
• Maintain accurate mileage log related to home visits.
• Provide to the client networking resources for additional needed services.
• Report critical client concerns to Program Manager and/or administration staff as directed in a timely manner.
• Prepare Social Security or other reports as assigned specific to client caseload.
• Prepare additional paperwork for other networked agencies as necessary.
• Meet with Rep-Payee Program Manager weekly to discuss client issues, provide status updates and other concerns and upcoming client developments.
• Attend and participate in regular departmental meetings and staff meetings as requested by supervisor.
• All other duties as designated by supervisor.

The notes shall be updated and provided no later than ten (10) days from an added event.

• Bachelor’s degree in Human Services, Social Work, Sociology, Psychology, Child Development or equivalent required
• Minimum (3) years of experience in Human Services with a public or private agency.
• Experience with one-to-one interaction with client with identification of client’s needs and goals for the development of a service plan.
• Intermediate skills with Microsoft Word, Excel and Outlook.
• Possession of a valid NYS driver’s license and own transportation required
• Enthusiastic support of our Mission Statement.

• Demonstrates wisdom, good decision making, analytical and problem solving skills.
• Meets deadlines.
• Promotes harmonious working relationships.
• Demonstrates effective verbal, written and listening communication skills and is not easily misunderstood.
• Ability to remain calm, patient and professional in a fast paced environment.
• Ability to resolve conflict.
• Ability to work with little or no supervision.
• Must be a motivated self-starter.
• Ability to multi-task, plan & prioritize tasks and respond to situations as needed.
• Patience with and compassion for clients with multiple needs.
• Effective time management skills.

Status/

Hours:

Full time, Monday-Friday, 8am-4pm, 40 hours per week

Pay Rate: $ DOE

Benefits:
We offer a comprehensive benefit package for eligible employees to include medical, dental, vision, life insurance, 401(k), voluntary benefits, paid time off, holidays, and paid training.

The Rescue Mission of Utica is an equal opportunity employer encouraging individuals with disabilities and veterans to apply.