Children's Care Manager

Job Title: Children’s Care Manager
Department: Health Home Care Management

The Children’s Care Manager provides Health Home Care Management Services for youth ages 0–21. Taking a holistic approach, the Care Manager coordinates a range of services based on individual needs, using a strength-based, trauma-informed, and family-driven model. The Care Manager engages youth and families to ensure they play an active role in developing and carrying out their Plan of Care. This role also links families with community resources, promotes evidence-based wellness and prevention, supports transitions between levels of care, and helps ensure long‑term stability and success.

New Directions Youth & Family Services’ Health Home Care Management program provides care coordination and advocacy for youth and families with complex needs. Care Managers work closely with families and community partners to improve outcomes in health, education, family functioning, and community integration.

New Directions Youth & Family Services is an equal opportunity employer committed to championing the principles of anti‑racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.

New Directions offers a competitive benefits package, including:

105 hours of paid time off in the first year, plus 13 agency holidays

Medical, dental, and life insurance coverage

401k with up to 3% agency match

Guaranteed raises after the first year

Opportunities for advancement within a 100+ year old agency where over 30% of staff have been with us for 10+ years

$22.27 – $23.40 per hour (first year), with yearly raises.

Full‑time, Monday–Friday, flexible schedule. Evening and weekend availability may be required based on family needs.

Care Managers receive ongoing training in trauma‑informed care, care coordination best practices, and evidence‑based wellness and prevention. Staff are supported through regular supervision, in‑service training, and continuing education opportunities to promote professional growth.

Care Management & Planning

Facilitate collaboration among providers and supports through regular Multidisciplinary Team (MDT) meetings

Engage youth and families to actively participate in the development of individualized Plans of Care

Promote evidence‑based wellness and prevention, linking youth with appropriate medical, behavioral, and community resources

Follow up with hospitals/ERs upon notification of admissions and discharges

Facilitate discharge planning and ensure continuity of care post‑transition

Collaborate with providers to adjust services as youth needs change

Family Support & Engagement

Connect families with peer supports, self‑care programs, and groups to build resilience and knowledge

Support families in developing self‑management skills and adherence to treatment plans

Casework Contacts

Maintain a caseload of 12–40 youth depending on acuity

Provide at least one monthly face‑to‑face contact for high and medium acuity cases

Deliver a minimum of two core Health Home Services monthly for all cases

Participate in outreach and engagement to enroll new clients

Crisis Response

Assist families in developing crisis and safety plans leveraging strengths and natural supports

Collaborate with the team to provide 24‑hour on‑call coverage when needed

Documentation & Compliance

Maintain accurate and timely documentation in the Health Home electronic record system

Ensure Medicaid and audit compliance in all casework

Maintain confidentiality of all family information

Other Duties

Attend supervision, mandatory in‑service trainings, and professional development as required

Adhere to agency policies, standards, and ethical guidelines

Perform other tasks as assigned by supervisors

Strong relationship‑building, engagement, and communication skills

Ability to work effectively with youth facing…