Per Diem Shift Supervisor, Kings Inn Family Shelter
Listed on 2025-12-02
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Social Work
Family Advocacy & Support Services, Crisis Counselor, Community Worker
Location: New York
Per Diem Shift Supervisor, The Kings Inn Family Shelter
Join to apply for the Per Diem Shift Supervisor, The Kings Inn Family Shelter role at CAMBA.
Who We Are:
CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services.
We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.
CAMBA operates six single adult shelters and six family shelters and one drop‑in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug‑free facility. Homeless (often mentally ill and substance‑abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into permanent and/or supported housing.
Kings Inn Family Shelter is funded by the New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug‑free facility. It provides comprehensive case management services to 100 families who are in a transitional residence program for homeless families. The two‑story facility has rooms of various sizes, common areas and provides on‑site security and social services.
Position: Per Diem Shift Supervisor
Reports To: Director of Security and Operations
Location: 87‑02 23rd Avenue, Queens, NY 11369
What the Per Diem Supervisor Does- Access client data using the HRA Public Assistance system and DHS 4002 system as needed.
- Administer constructive discipline to direct reporting staff, as needed.
- Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
- Conduct Quality Assurance and regulatory compliance.
- Coordinate and facilitate groups and trainings.
- Coordinate the day‑to‑day work of residence staff to ensure client success.
- Coordinate/conduct nightly rounds to monitor the facility.
- Develop program content for ADL staff.
- Encourage teamwork among direct reporting staff as well as among peers.
- Investigate all complaints and/or incidents.
- Lead and participate in administrative and staff meetings as requested.
- Maintain client contact and feedback such as provide daily wakeup calls for all clients in the facility.
- Maintain professional relationships with clients and client confidentiality.
- Manage own time effectively and coordinate program activities to maximize time of direct reporting staff.
- Monitor clients' progress toward their goals (dates achieved) and document via progress notes.
- Monitor clients’ safety and ensure safety policies and procedures are practiced daily.
- Motivate, coach and counsel direct reporting staff to excel.
- Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
- Plan and organize program activities to maximize program contract’s goals and performance targets.
- Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
- Respond to emergencies in an appropriate and professional manner.
- Review all documentation related to clients' progress for accuracy, completeness, and clarity.
- Schedule and ensure adequate staffing levels.
- Screen all clients exiting the shelter for 30 days or more for non‑shelter alternatives.
- Review and sign time sheets.
- Prepare performance appraisals for direct reporting staff.
- Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
- Update staff via written logs, notes, face‑to‑face meetings, etc.
- Work with direct reporting staff to improve work…
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