Bilingual Case Manager

Since 2008, Hot Bread Kitchen has empowered New Yorkers who face barriers to economic opportunities through transformative careers in New York City’s food industry. We offer small business development programs, culinary skills training, and job placement, bolstered by individualized, wraparound supportive services. Our small business program, HBK Incubates, supports entrepreneurs as they transform their food businesses into sustainable income sources. Culinary Fundamentals, our award‑winning culinary training program, provides access to high‑quality jobs for those starting their careers in the food industry.

Our upskilling programs enable incumbent workers to gain further skills, leading to higher wages and career advancement. We work diligently alongside our network of over 200 food employer partners and more than 250 nonprofit and government partners to ensure our graduates are set up for success both at home and in their careers. New New Yorkers is one of our Culinary Fundamentals programs that provides hands‑on instruction on basic culinary and baking techniques, food safety, and other kitchen fundamentals, specially tailored to the needs of newly arrived, Spanish‑speaking New Yorkers authorized to work.

Bilingual instructors and support staff will provide instruction in English and Spanish.

THE OPPORTUNITY

Hot Bread Kitchen seeks a highly motivated and resourceful Bilingual Case Manager who will provide direct support services to members of Hot Bread Kitchen’s Culinary Career Pathways for New New Yorkers Program, located at offsite locations. The ideal candidate will have knowledge of social work practices and a passion for client facing work. This position will be integral to the culinary instruction team, providing on‑site case management services ensuring Hot Bread Kitchen members have the resources and tools to meaningfully participate and successfully complete the program.

The Bilingual Case Manager will be a part of the Member Engagement team, working collaboratively and creatively across the organization to help strengthen and implement Hot Bread Kitchen’s member engagement program. This will include growing our member support services, and alumni engagement services. The Bilingual Case Manager reports directly to the Bilingual Member Engagement Manager.

• Case Management

  Provide direct support services and case management for members of the career training program.

  Deploy motivational interviewing techniques as appropriate to help guide participants to goal achievement.

  Collaborate with the culinary team to advocate for member needs.

  Support with member engagement across Hot Bread Kitchen’s other programs as needed.

• Instructional Assistance

  Support culinary instructors, playing an active role and presence in daily kitchen training.

  Teach professional readiness to members enrolled in career programs.

• Data Entry and Program Logistics

  Maintain accurate and up to date member records in Salesforce; update progress notes consistently and in real time.

• Strong passion for Hot Bread Kitchen’s mission
• Bachelor’s degree in Social Work or human services preferred
• Direct service experience or 1-3 years experience in case management
• Experience in working with and supporting diverse populations
• Excellent interpersonal and written communication skills with the ability to quickly build rapport with all types of personalities and leadership levels
• Ability to work flexibly, independently and diligently with efficient organization skills and attention to detail
• Some facilitation experience, preferably for teaching soft skills or professional readiness
• Computer proficiency in Salesforce, Microsoft Office Suite, and Google Workspace Suite
• Ability to think and problem solve creatively
• Spanish speaking proficiency required and fluency preferred
• Familiarity with navigating NYC’s support systems (affordable housing, childcare, mental health, public benefits, etc.)

• Adaptable

  Flexible and has the ability to change when an original strategy is not working, applies knowledge to new circumstances. Demonstrates eagerness to learn new knowledge and skills. Exhibits the willingness to think…