Case Manager, Evergreen Family Residences

Case Manager, Evergreen Family Residences

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services.

We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop‑in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug‑free facility. Homeless (often mentally ill and substance‑abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into permanent and/or supported housing.

CAMBA’s Evergreen Family Residence is funded by the New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe and drug‑free facility. It provides comprehensive case‑management services to 51 families in a transitional residence program for homeless families. The five‑story facility has rooms for various sizes, common areas and provides on‑site security and social services to stabilize their conditions in order to successfully transition into permanent housing.

Case Manager

Reports To:

Case Manager Supervisor

Location:

1144 Evergreen Avenue, Bronx, NY 10468

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy policies intended to protect the security and privacy of individually identifiable health information.
• Establish and maintain professional relationships with clients’ and client confidentiality in order to engage them in case management services.
• Review all documentation establishing clients' eligibility for program and make file copies.
• Create and maintain client files.
• Input client data and client progress information into CARES database.
• Conduct initial intake and psycho‑social assessment of clients and clients' families' needs and periodic re‑assessments.
• In collaboration with clients, prepare initial and periodic revisions of independent living plans including short‑term and long‑term client goals.
• Assist clients in attaining their goals by identifying and locating community resources for clients.
• Refer clients to permanent housing opportunities and appropriate services both within and outside CAMBA.
• Schedule appointments for clients with referral organizations.
• Escort clients to appointments (i.e. housing, entitlements, educational, medical, social service, etc.).
• Assist clients in completing applications for benefits and entitlements, and/or process applications on clients' behalf.
• Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self‑sufficiency.
• Recommend and implement strategies to persuade clients to participate more fully in this process.
• Monitor clients' progress toward their goals (dates achieved) via regularly scheduled telephone contact and/or face‑to‑face home and office visits, and document via progress notes.
• Follow‑up with clients and with referral organizations regarding client contact and progress with referral organization.
• Act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• May recommend closing of cases in which clients have: (a) achieved primary goals and…