Case Manager - Homeless Families

Position Overview

The Case Manager is responsible for direct service provision to residents. Direct services include individual counseling, group counseling, advocacy services, referrals and follow-up, home management and financial counseling. The individual must demonstrate sensitivity to issues related to homelessness. In addition, the Case Manager will make all necessary linkages to community agencies to provide proper placement of residents in areas of permanent housing, referral to engage in after‑care services prior to leaving the agency, vocational and educational services, and to assist families in securing public assistance, Medicaid or other benefits.

$49,000

• Maintain caseload of 25-30 families.
• Conduct intake interviews, as assigned, to assess and evaluate residents for admission using the DHS CARES system.
• Engage residents in initial and ongoing treatment processes, through individual and group counseling, under clinical supervision of the Social Work Supervisor.
• Conduct independent living plans on at least a biweekly basis in the DHS CARES system.
• Monitor case plans for effectiveness and individual client needs, functional capabilities and assistance needed to increase independent functioning.
• Develop and maintain housing referral resources, assist residents in locating and securing permanent housing in conjunction with the Housing Specialist.
• Assist all residents in the process of referral and placement in community‑based resources, including after‑care services.
• Assess residents’ vocational and educational needs, aptitudes and interests through interviews and testing; develop and maintain placement and follow‑up as appropriate after assessment and counseling.
• Develop and maintain liaison activities with DHS, HRA, Public Assistance and Medicaid Administrators and Workers to assist eligible residents in securing Public Assistance and Medicaid as a personal advocate through telephone or personal visit/contact.
• Assist in the development of savings plans with clients as applicable.
• Assist in performing weekly unit inspections of all units, including child welfare‑involved families with children from birth to six months of age and all other units on a biweekly basis.
• Explore family reunification as an option for transitioning out of shelter where possible.
• Regularly assess the safety and well‑being of clients.
• Make appointments for residents’ physical exams.
• Develop with the resident a contract of mutually agreed goals and objectives to be accomplished within an agreed upon timetable.
• Facilitate psycho‑educational groups in conjunction with direct service staff.
• Assist in the coordination of on‑site and off‑site services.
• Participate in training seminars conducted to enhance and develop clinical skills with the client population.
• Attend weekly individual case supervision, group supervision, monthly case conferences, and staff meetings.
• Function independently in the absence of facility coverage, including responsibility for appropriate action in crisis situations per agency procedures.
• Perform other duties as assigned by the Social Work Supervisor.

• Bachelor’s Degree in Human Services.

• Bilingual candidates are strongly encouraged to apply.
• Two (2) years of counseling experience, preferred, in a residential shelter.
• Three (3) years of crisis counseling experience, preferred in a residential shelter for homeless individuals and/or families.
• Training and experience in assessing the vocational and educational needs and aptitudes of clients, thorough familiarity and success with engaging clients to obtain Public Assistance, Medicaid and other benefits.
• Experience with supportive group facilitation.
• Demonstrated sensitivity and experience with and/or knowledge of homelessness within disenfranchised communities including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV‑affected, the elderly and individuals with substance abuse and/or mental health issues.
• Familiarity with DHS regulations and DHS CARES reporting.
• Ability to deliver client services including…