Case Manager

Overview

SNAP Specialist
Location: Brooklyn, NY
Job Type: Part-Time
Schedule: Monday through Thursday

Open Positions: 2
Salary: DoE

Job Description:

The SNAP Specialist will conduct outreach and provide direct assistance for the Supplemental Nutrition Assistance Program (SNAP), formerly known as the Food Stamp Program, with a focus on underserved communities in Boro Park. This role involves client education, eligibility screening, and guided enrollment support to help households access essential food benefits. This is a fully on-site position based primarily in Boro Park, Brooklyn.

• Outreach & Client Engagement
  • Conduct outreach to community-based organizations, emergency food programs, and partner agencies.
  • Educate potential applicants on SNAP rules, requirements, and eligibility criteria.
  • Attend community outreach events, fairs, and forums (occasional nontraditional hours).
• Application Assistance & Case Management
  • Screen and advise clients on documentation and eligibility requirements.
  • Provide guidance and hands-on assistance with applications using online tools (e.g., Access HRA).
  • Assist with recertifications, case updates, and follow-up with existing clients.
  • Provide advocacy for clients with disputed cases.
  • Connect clients to additional low-income programs (Fair Fares, HEAP, NYC Care, WIC, health insurance, free tax prep services, etc.).
• Collaboration & Documentation
  • Work closely with partner agencies and internal teams.
  • Document all services in Salesforce and other tracking systems.
  • Perform additional responsibilities as assigned.

• Excellent communication and customer service skills
• Strong comfort with online technologies and database systems
• Ability to conduct benefits screenings, especially SNAP
• Effective public speaking and presentation skills
• High attention to detail and accuracy
• Ability to help clients navigate barriers while following applicable regulations
• Professional, patient, and culturally sensitive approach
• Strong reliability and punctuality, especially due to direct client services

• High School Diploma required;
  Bachelor’s degree preferred
• Background in Public Health, Public Administration, or Human Services
• Extensive experience working with the Orthodox Jewish community (required)
• Additional languages—especially Spanish or Russian—strongly preferred
• Knowledge of government benefits is a plus

• Must be willing to travel throughout the five boroughs of NYC
• Primary work location is in Boro Park, with additional sites assigned as needed