Case Management Team Leader

Join to apply for the CASE MANAGEMENT TEAM LEADER role at NYC Department of Social Services
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APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST CIVIL SERVICE TITLE.

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/economic support, domestic violence assistance, and child support enforcement.

Under the direction of the Associate Benefits Opportunity Specialist III, the Associate Benefits Opportunity Specialist II (ABOS II) is responsible for supervising team(s) of BOS staff, who provide various functions of eligibility determination, financial planning, economic support opportunities and monitoring related services to persons in need, to promote individual and family self-sufficiency. The ABOS II uses supervisory, program development, quantitative analysis, and other research skills in accomplishing all the goals of FIA/Benefits Access Center and its components (Application, Financial Planning, Economic Opportunity Services, Under care, etc.).

• Monitor the workflow of BOS workers who handle the entire application process for all new applicants, Family Assistance cases closed over sixty days; safety net case reopens; and one-shot deals.
• Review specific cases and authorize benefits as required.
• Review the accuracy and timeliness of reports, including all relevant work lists.
• Act as liaison to the Rental Assistance Unit.
• Conduct daily sweeps to ensure timely and proper service.
• Manage a team of BOS workers who interview applicants and assess eligibility for immediate needs grant (food and non-food), employability, public assistance, food stamps and Medicaid; work with applicants to remove barriers to employment and make referrals to other services.
• Provide comprehensive service delivery to participants after the establishment of the participant’s case; for Family Assistance cases closed less than sixty days, or safety net cases closed in error.
• Manage all aspects of the case, including establishing ongoing eligibility, assessing participants, developing appropriate Employment Assessment and Employment Plans, and executing specific strategies designed to help participants achieve self-sufficiency.
• Ensure adequate planning, scheduling, and monitoring of case management activities; conduct regular reviews of outcome reports, work list, audits, and assess client feedback to maintain performance levels necessary to move participants toward self-sufficiency.
• Assist with case consultation on individual cases and guidance on difficult cases in the planning process to develop appropriate approaches for participants’ needs and achieve the best plan.
• Oversee teams of clerical and BOS workers who provide quick service for clients who walk-in or telephone the Center, take appropriate action on reported changes, provide info and documentation, and maintain contact with other teams to ensure awareness of all activity that will affect case management plan.
• Oversee staff that interview and determine housing needs of tenants at risk for homelessness or already homeless reporting to Benefits Access Centers; develop anti-eviction/housing plan interventions for referred participants.
• Monitor conference activities and prepare regular reports on unit activities.
• Perform final review of packets prior to fair hearing and determine whether a resolution will be required prior to the hearing; represent the Agency using strategies and techniques in the hearing room.
• Prepare reports on key performance outcomes and ensure necessary corrective actions are implemented in a timely manner.
• May conduct field visits.

8:30am – 5:00pm with Flex Schedules.

• A four‑year high school diploma (or equivalent) and three years of full‑time satisfactory experience working directly in social/human services or a related setting, providing client services or employment…