Program Assistant

Position:
Program Assistant;
Department:
Housing Department;
Location(s):
Bronx;

Reports To:

HOME+ Program Manager;
Classification:
Full Time – Non-Exempt.

The Violence Intervention Program (VIP) partners with Latino/a/x communities and all communities of color to end Gender-Based violence. Created as a grassroots response to intimate partner violence and sexual assault, VIP has always centered survivors in its leadership and has worked to create a community of staff that reflects the rich national, ethnic and racial diversity of the communities it serves.

VIP operates three community-based social service programs, two residential shelter and housing programs, a bilingual helpline, innovative economic justice, child & adolescent, and sexual violence programs, and a robust community engagement team.

Home+/ Home Plus play a critical role in supporting survivors of domestic violence by helping them remain safely in their homes and access essential emergency support services. This position combines the responsibilities of the HOME+ Case Manager + all Emergency Assistance with management of flex funds, food vouchers, and emergency assistance navigation.

The Program Assistant provides management, coordinates home safety interventions (e.g., lock changes, security systems), manages applications and disbursement for emergency funds, and connects clients to additional supportive services. The ideal candidate is organized, bilingual, and passionate about ensuring survivor safety and stability through practical, client-centered support.

• Conduct Case Management & HOME+ Services, including emergency assistance intake and needs assessments with clients.
• Develop individualized service plans using a strengths-based, trauma-informed approach.
• Coordinate and follow up on HOME+ services, including:
  • Personal Emergency Response System (PERS) installations.
  • Home safety repairs (e.g., locks, windows, doors).
  • Flex Fund disbursements related to housing stability.
• Serve as liaison between clients and vendors (PERS and home repair) to ensure services are timely and effective.
• Collaborate with the Mayor’s Office to End Domestic and Gender-Based Violence (ENDGBV), NYC Family Justice Centers, and partner agencies to receive referrals and provide coordinated care through Flex Funds Applications.
• Conduct outreach and educational presentations to promote HOME+ and increase community awareness and referrals.
• Assist in delivering training to PERS/home repair vendors on domestic violence and trauma-informed approaches.
• Maintain proper documentation, including case notes, reports, alarm activations, and vendor service records.
• Flex Funds & Emergency Assistance Coordination:
  Assess client eligibility and need for emergency resources, including flex funds, food vouchers, and other short-term supports.
• Track and monitor flex fund disbursements and food voucher inventory, ensuring compliance with funding guidelines.
• Maintain accurate records for all applications, disbursements, and client outcomes using appropriate databases and tracking systems.
• Provide information, referrals, and advocacy for additional emergency supports (e.g., SNAP, rent/utility aid, food pantries).
• Coordinate with internal program teams to prioritize urgent cases and support holistic care.
• Identify service barriers or funding gaps and report findings to supervisors for program improvement.
• Collect and report data to HRA, ENDGBV, and internal stakeholders as required.
• Collaborate with City-contracted researchers to support program evaluation.
• Participate in regular meetings, trainings, and supervision sessions to ensure high-quality service delivery.

• BSW, BA, or equivalent experience in human services, social work, or related field.
• Fully bilingual (English/Spanish – verbal and written) required.
• Minimum of 2 years’ experience in case management, emergency assistance coordination, or advocacy in domestic violence or related field.
• Knowledge of NYC public benefit systems (e.g., SNAP, HRA) and emergency support services.
• Strong communication, organizational, and documentation skills.
• Proficiency with Microsoft Office, databases, and client tracking systems.
• Comm…