Case Management Supervisor

Case Management Supervisor

Join to apply for the CASE MANAGEMENT SUPERVISOR role at NYC Department of Social Services

This position is part of Family Independence Administration (FIA), providing temporary help to individuals and families with social service and economic needs to assist them in reaching self‑sufficiency via essential and diverse programs/services such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

• Supervise a team of BOS workers who handle the entire application process for all new applicants;
  Family Assistance cases closed over sixty days;
  Safety Net case reopens; closed regardless of date; one‑shot deals.
• Assign applications to staff, review application recommendations and sign off on all case entries.
• Interview applicants and assess eligibility for immediate needs; manage grant (food and non‑food); employability and eligibility for public assistance, SNAP benefits and Medicaid; work with applicants to remove barriers to employment and make referrals to other services as needed.
• Prepare daily and weekly statistical reports on work performed as well as monthly audits.
• Assist with case consultation on individual cases and guidance on difficult cases in the case planning process as necessary.
• Supervise a team of BOS workers who provide comprehensive service delivery to participants after establishment of the participant’s case;
  Family Assistance cases closed less than sixty days or Safety Net cases closed in error.
• Manage all aspects of the case, including establishing ongoing eligibility, assessing participants, developing appropriate Employment Assessment and Employment Plans and executing specific strategies designed to help participants achieve self‑sufficiency.
• Review employment eligibility decisions for appropriateness and correctness according to Agency and New York State rules and regulations and perform initial conference/conciliation interview.
• Perform the Mandatory Dispute Resolution function.
• Supervise staff that interview and correspond with homebound clients.
• Supervise a team of BOS who provide quick service for clients who walk‑in or telephone the center; take appropriate action on reported changes, provide information and documentation as requested by participants and maintain contact with other teams to ensure awareness of all activity that will affect the case management plan.
• Interview and determine housing needs of tenants at risk of homelessness or already homeless reporting to Benefits Access Centers; assist in the development of anti‑eviction/housing plan of intervention for referred participants.
• May conduct field visits.

• A four‑year high school diploma or its educational equivalent, and three years of full‑time satisfactory experience working directly in social/human services or a related setting, providing either client services or employment planning/counseling services which involves job development, skills assessment, and employment placement or other economic opportunity programming.
• A baccalaureate degree from an accredited college plus eighteen months of full‑time satisfactory experience working as a Benefits Opportunity Specialist; or a baccalaureate degree from an accredited college plus eighteen months of full‑time satisfactory experience as described above.
• College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for nine months of the work experience described above; however, all candidates must have at least 18 months of full‑time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described above.

This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.

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