Case Managers

2488 Grand Concourse, Bronx, NY 10458, USA

Posted Tuesday, December 23, 2025 at 5:00 AM

Youth Assertive Community Treatment (ACT) services are focused on improving or ameliorating the significant functional impairments and sever symptomatology experienced by youth due to mental illness or serious emotional disturbance. Clinical and rehabilitative interventions are also focused on enhancing family functioning to foster health/wellbeing, stability and re‑integration for youth who are returning home after residential treatment or in‑patient hospitalization. The Youth ACT Team is a multi‑disciplinary team and works together to provide family‑driven, youth‑guided and developmentally appropriate services to comprehensively address the needs of youth within the family, school, medical, behavioral, psychosocial and community domains.

The Youth ACT Team Clinical Support/Case Manager works as part of a multi‑disciplinary team to provide treatment and support services to families and children, ages 10 to 21, who have significant behavioral health needs and who are at risk of entering, or returning home from high‑end services, such as inpatient settings or residential services. The role involves assessing risk and needs, assisting the child/youth and family in the development of a person‑centered care plan, educating child/youth and family members and coordinating other aspects of members' health and community services, linking child/youth and families to community resources.

Youth ACT Team Clinical Support/Case Manager provides support to child/youth transiting home, engaging child and family providing highly individualized services focused on clinical treatment, family psychoeducation and skills development. The Clinical Support/Case Manager provides services to youth and families in their homes and communities and collaborates closely with other service providers and systems with which the family interacts. The role will require some evening availability and rotating on‑call coverage.

• Provide linkages to community resources and supports to help child/youth live in the community, transition home from higher levels of care and meet their personal goals
• Responsible for ensuring that services and supports in the educational, vocational and benefit domains are identified and addressed
• Engage and assist the child/youth and family in defining their desired goals and the action steps by which to achieve them
• Actively participate and function as part of a multi‑disciplinary team providing services, as a unit, to youth and families a minimum of 6 times monthly
• Assisting children/youth and families to obtain needed medical, social, psychosocial, educational, financial, vocational, housing and other services
• Establish collaborative working relationships and act as a liaison with community providers, managed care plans, schools and medical providers
• Complete casework documentation and collect and report data, as required, while adhering to productivity standards
• Foster relationships with community providers to ensure that recipients receive appropriate services as they transition back into the community and to share or collect collateral information
• Appointment navigation by accompanying to appointments—including but not limited to travel training, reengagement in community care and addressing needs and barriers to services as well as making appropriate referrals
• Attend and participate in interdisciplinary team meetings and supervisory sessions
• Monitor, evaluate and record participant progress with respect to care plan goals
• Attend scheduled Youth ACT Team staff meetings 4 times weekly
• Attend mandatory Youth ACT trainings
• Be available to work a flexible schedule in response to participant needs and perform other related duties as assigned

• Knowledge of mental illness, serious emotional disturbance and substance use disorders
• Critical thinking and problem solving
• Team player who functions well in a multi‑disciplinary team environment
• Delivers services that are trauma‑informed and attend to cultural considerations and incorporate an anti‑oppressive lens
• Pr…