Case Aide; SBC

Position Summary

The Solution Based Casework (SBC) Case Aide is part of a clinical team that comprises an SBC Program Director, SBC Supervisor, and up to 4 Case Planners. The primary duties of the case aide are to assist and support the case planners in collecting critical information, such as educational and medical, and linking families to appropriate community resources. The case aide will provide families with concrete case management support and advocacy services to address families’ need for support in areas such as PA, housing, DOE, and referrals for community‑based services such as parenting classes, mental health services, job readiness programs, after‑school activities, summer camps, and other pro‑social activities.

Salary: $21.98 - $23.08 per hour

• Understand and promote the organization’s Mission, Vision, and Core Values to ensure alignment with organizational policies and procedures.
• Assist with concrete case management tasks, e.g., rent arrears, utility shut‑off, furniture assistance.
• Perform system updates on PROMIS and CONNX.
• Assist with Intake tasks, set up intake packets, and open and close case records.
• Monitor school attendance and obtain school records.
• Request medical records for all minor children.
• Assist with maintenance of case records for Solution Based Casework Program Unit.
• Conduct “Safe Sleep” assessments of infants as well as ongoing safety and risk assessments of younger children in the home as needed.
• Assist with FTCs (Family Team Conferences) by helping clients get to and from the conferences and sending out letters to the families.
• When assigned a case planner role, perform child welfare tasks described above on assigned cases, conduct home visits, complete FASPs, and/or Plan Amendments when required.
• Conduct assessment of financial resources for families as needed.
• Research and identify appropriate community‑based services to support families, e.g., mental health programs, DV programs, pro‑social activities for adolescents, etc.
• Accompany clients to entitlement appointments such as HRA/Public Assistance.
• Make referrals/appointments to agencies/collaterals needed.
• Complete all required child welfare documentation such as progress notes, assessment forms, etc. for concrete casework performed.
• Assist with coverage of the front desk when AA is out, or additional coverage is needed.
• Answer telephone calls while covering the front desk.
• Gather resources for clients (e.g., camps, vocational/alternative school settings, housing info, recreational activities, etc.).
• Collect Safe Mothers, Safe Children (SMSC) screening forms, Domestic Violence (DV) screening forms, and Health Connections (HC) screening forms, and make referrals to Health Connections, SMSC, and Family Wellness if appropriate.
• Attend all trainings necessary to perform the above tasks.
• Perform other duties as assigned.

• Associate’s degree required. Bachelor’s degree in social work or a related field preferred.
• Minimum one year of related experience working with children, adolescents, and/or families preferably in a child welfare, juvenile justice, or mental health settings.
• Spanish speaking preferred.

• Ability and willingness to work with families and teens in the home, school, and other appropriate settings in the community.
• Ability to work flexible hours including evenings and some weekends as needed.
• Ability to work independently, as well as contribute to a team.
• Very good interpersonal/communication skills, including the ability to write well and complete documentation in a timely manner.
• Computer literate.

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial…