Case Manager

Join to apply for the Case Manager role at New York City Criminal Justice Agency
.

About CJA The New York City Criminal Justice Agency (CJA) is a not‑for‑profit service and research organization in partnership with the New York City Mayor’s Office of Criminal Justice. It is the city’s main pretrial services agency, combining operations, pilot projects, and research under one roof, serving over 100,000 persons arrested annually in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day, seven days a week in all five boroughs, employing over 300 employees citywide.

CJA operates a Supervised Release Program in Queens Criminal Court for defendants of all ages who are charged with felonies and misdemeanors and who present a substantial likelihood of detention, but who are at risk of failing to appear if released on recognizance. The program operates during day and night court, screens targeted defendants for release, and requires specific conditions including face‑to‑face and telephone contact, participation in a screening protocol for substance abuse and mental health issues, and agreement to program monitoring and reporting of non‑compliance, re‑arrests and scheduled court appearances.

Reporting to the Supervising Clinical Case Manager and under the direction of the Clinical Director, the Case Manager is a dynamic, knowledgeable, and experienced individual with a social service, psychology, or clinical background. The Case Manager works on a team serving both youth and adult clients (ages 16 years and older) and is responsible for building relationships with participants and their support systems, coaching and connecting people with resources such as education, employment programs, career assessments, job readiness and other opportunities aligned with their goals.

• Client Needs Assessments
  • Conduct the intake/assessment interview to identify participants’ immediate needs, including risk factors for recidivism.
  • Assess mental health and substance abuse problems and make outside referrals as appropriate.
  • Work with people to explore interests and create plans to take steps toward meeting goals.
  • Assess school and/or job readiness and connect young participants to quality school and job programming, vocational training, technical skills classes or other certification programs and peer support services based on their personal interests and goals.
  • Verify participant contact information and age‑appropriate activities and responsibilities to assign to participants at a designated level of supervision.
• Client Engagement
  • Build relationships with program participants ages 16 years and older.
  • Identify and collaborate with support systems such as guardians and significant others in the participant’s life.
  • Review the conditions of release, program agreement, and consents for disclosure with participants.
  • Maintain face‑to‑face and telephone contact, monitor re‑arrests, and prepare on‑calendar and off‑calendar reports for court.
  • Utilize cognitive behavioral therapy, including interactive journaling, in applicable sessions.
  • Run psycho educational and supportive psychotherapeutic groups for participants ages 16‑24 years.
  • Motivate participants to engage in voluntary services.
• Documentation and Reporting
  • Update computerized case management appointments to produce periodic reports on participant compliance.
  • Write formal progress reports for each court date, advocate for graduated sanctions for eligible clients, and maintain all data set reporting requirements in the program’s case management database.
• Teamwork and Relationship Building
  • Maintain professional communication with defense attorneys, Assistant District Attorneys, and referral agencies until transfer or completion of reporting responsibilities.
  • Appear and advocate in court regarding participants’ compliance as necessary.
  • Participate in clinical supervision, case conference meetings, staff meetings, and on‑service trainings; identify opportunities for staff development.

• Bachelor’s degree in social work, psychology, sociology, criminal justice, or another related…