Bilingual Case Manager

About Hudson Guild

Founded in 1895, Hudson Guild’s mission is to create and sustain a strong, effective community that acknowledges & responds to the potential, achievements & interdependence of its diverse members. Rooted in and primarily focused on Chelsea and the west side of Manhattan, we seek to empower all individuals and families to achieve their highest potential, while maintaining a priority focus on those in economic need.

Our bedrock programs – education, nutrition, counseling, work readiness, art – help youth, older adults & families make progress on their goals, and keep our neighborhood strong. Learn more .

Under the supervision of the Assistant Director, the Bilingual Case Manager will provide case management assistance and must possess strong working knowledge of government entitlement and social services systems.

• Bachelor’s degree in human services, Social Work or other related field.
• 1 to 2 years’ experience in the health and human service field, including services in long‑term services and supports.
• Knowledge of resource and benefit programs.
• Excellent organizational, communication, outreach, and advocacy skills and the ability to work as a team.
• Flexibility to work some evening hours and weekends.
• Proficiency in Google Suites, Microsoft Office, and ability to build reports and analyze data.
• Excellent time‑management, attention to detail, organizational and communication skills; maintain the integrity of the organization at all times.

• Provide services ranging from concrete services (benefits and entitlements), to case assistance and case management, group programming, advocacy, resources and referrals.
• Conduct intakes, screenings and needs assessments as assigned.
• Facilitate support groups as assigned by supervisor.
• Assist participants with case management and assistance needs.
• Provide information and make referrals/linkages to other appropriate services.
• Maintain and complete timely case records for all participants in the “STARS” Peerplace database, including progress notes, case contacts, and all case summaries; produce monthly reports.
• Comply with all funder service standards and contract requirements.
• Participate in case presentations, staff meetings, field visits and regular training.
• Submit work schedules and statistics in a timely manner as required.
• Keep supervisor abreast of ongoing priorities in supervisory meetings.
• Participate in community‑building activities sponsored by program and agency and encourage participants to support these activities.
• Be willing to work a flexible schedule, including some weekend and/or evening hours as necessary.
• Be available to work on either Thanksgiving Day or Christmas Day, as decided in consultation with the Director, as well as other holidays and special events as necessary.
• Be aware of programmatic targets and goals and work towards these in all activities provided to participants.
• Engage in professional development and apply learned knowledge toward evidence‑based best practices.
• Engage in data analysis processes conducted by the Evaluation and Quality team to determine strengths and areas for improvement and follow action steps in the Continuous Quality Improvement (CQI) process.
• Maintain cooperative, supportive relationships with Hartley House and Hudson Guild and programs/employees.
• Perform other tasks as assigned.

Typical office setting that will require travel between office and client’s home, and possible multiple sites consistent with a community center environment.

Position requires frequent communication with participants, management, and staff. Remain in a stationary position, as well as operate a computer and other office machinery, such as phone and copy machine. Occasionally lift up to 20 lbs.

• 24 Vacation Days
• 1 Floating Holiday
• 12 Sick Days
• Medical, Dental and Vision Insurance
• 403b Plan

Hudson Guild is an Equal Opportunity Employer.

Entry level

Full-time

Other

Non‑profit Organizations