Outreach Specialist

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The Outreach Specialist is responsible for reaching out to participants before scheduled appointments as well as engaging or reengaging participants who fail to report to program‑scheduled appointments and services.

The Outreach Specialist is responsible for reaching out to participants before scheduled appointments as well as engaging or reengaging participants who fail to report to program‑scheduled appointments and services.

• Reach out to participants who have scheduled appointments to confirm that the participant is aware of the appointment and/or if they need to reschedule.
• Conduct escalating outreach to clients who fail to report to mandatory appointments and services. This includes telephone, email, mail, and home visit outreach strategies.
• Identify and assist with mitigating barriers to program participation, including but not necessarily limited to, health, mental health, reasonable accommodations, housing, childcare, and domestic violence issues.
• Re‑engage clients by discussing the range of available services, including reasonable or travel accommodations, and the potential benefits of participation in WeCARE.
• Communicate to the appropriate staff any informal accommodations provided to participants while in outreach.
• Case conference with WeCARE Clinical Assessment, Case Management and Vocational Rehabilitation Service (VRS) staff, as necessary.
• Post the necessary case notes of outreach services and upload outreach documentation into HRA and Fedcap management systems, including but not limited to, SEAMS and Fedcap
  
  CARES.
• Work closely with the VRS timekeeping unit team to ensure maximized interaction and engagement with all WeCARE.

• Bachelor’s degree in social work or related field, such as psychology, vocational rehabilitation, or occupational rehabilitation, preferred.
• One (1) year of human services or related experience.
• Bilingual (English Spanish) preferred.

$21.16–$22.12/hr. / $44k–$46k annually

Mission:
We are committed to improving the economic and social well‑being of the impoverished and disadvantaged. For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group is the parent company of a growing number of top‑tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom.

The Fedcap Group provides educational services to every age group, vocational training in high‑growth labor industries, behavioral health services, work readiness skill‑building and jobs—all targeted to helping people achieve long‑term self‑sufficiency.

The work of The Fedcap Group is structured within four major practice areas:
Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact.

The Fedcap Group also invests its time and resources in broader systems change—working in partnership with federal, state and local government to improve the way services are designed, funded and delivered.

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