Client Care Supervisor

Salary Range

$64,081.50/yr - $64,081.50/yr

Supervise the delivery of services provided by client care coordinators to enhance existing services to homeless families, including completion of thorough assessments and development of bi‑psychosocial profiles upon intake, crisis intervention, counseling, client advocacy, and referrals to government and community resources. When needed, ensure recommendations of small, achievable goals are implemented in each family’s service plan to lead to permanent housing and strengthen overall permanency outcomes for families with children in shelter.

• Manage and supervise a team of Client Care Coordinators to develop a skilled professional staff, including recruitment, training, supervision, evaluation, and staff scheduling to achieve the objectives of both CRF and Agency Funders.
• Guide client care coordinators in the development, implementation, and achievement of program goals.
• Handle administrative, operational, and programmatic issues that might affect client care coordinator staff.
• Assign cases to client care coordinators for newly admitted families to be assessed immediately upon admission and managed throughout shelter stay.
• Ensure the timely completion of comprehensive bi‑psychosocial assessments for each family to understand strengths and service needs.
• Work effectively as part of a multi‑disciplinary team to enhance client engagement and the delivery of quality service.
• Enhance the delivery and coordination of mental health and related services to families with children in shelter.
• Ensure that client care coordinator reports are clearly written and capture family assessment findings and recommendations.
• Confer and consult with professional and technical personnel in implementing a multidisciplinary approach to client care and wellbeing.
• Ensure that client care coordinators provide short‑term counseling, outreach services, crisis intervention, risk assessment, safety planning and psycho‑education for families.
• Collaborate with ACS and/or prevention services agencies and participate in conferences to advocate on behalf of families as needed.
• Ensure that client care coordinators provide families with appropriate referrals and linkages between mental health providers, government agencies and other related community‑based services as needed.
• Serve as agency/program liaison between DHS, government agencies, community‑based organizations and/or groups.
• Develop and implement group work for families to be facilitated by client care coordinators to address family issues, enhance life skills, etc.
• Ensure that client care coordinators complete all documentation in a timely manner.
• Ensure that client care coordinators assess each family for supportive housing, complete supportive housing applications when applicable, and accompany residents to supportive housing interviews when needed.
• Ensure that client care coordinators complete and discuss exit summaries with each family and provide families with referrals and supportive services identified in new community.
• Participate in family meetings with case work and housing team to discuss planning efforts and progress.
• Network and establish successful linkages with government and community‑based organizations to create resources for both families and staff.
• Collaborate with the Director of Social Services and the Housing Coordinator to ensure that all services lead to permanent housing placement.
• Complete special projects and assignments as needed or identified by the Executive Director.
• Work one late a week from 11 am–7 pm to accommodate both staff and families.
• Provide on‑call crisis intervention support to client care coordinators.
• Perform other duties as assigned.

• Manage, review, and monitor client care coordinators’ maintenance of client records (paper and electronic) by conducting case audits to ensure both internal and external quality assurance standards are met in accordance with CRF and DHS standards.
• Provide training to new staff and existing client care coordinator staff.
• Provide individual and group supervision to Care Coordinators to coach, guide,…