SBES Case Aide

Position Title

Case Aide, School-Based Early Support, Bronx

Full-Time, Hourly, Non-Exempt

35 hours/week

Hybrid

Family Support & Empowerment

1946 Webster Ave., Bronx, NY 10457

Program Supervisor, School-based Early Support, Bronx

Graham provides life-changing tools and resources for children, young adults and families who face some of the most difficult obstacles caused by poverty, racial injustice, and lack of access to educational opportunities, living wage employment, quality healthcare, and affordable housing. We collaborate with communities and strong partners to create and implement innovative strategies so everyone can lead healthy, joyful, and successful lives.

Graham Windham is one of the first organizations in the New York City to implement Solution‑Based Casework (SBC). Solution‑Based Casework helps children and families to be the solution to the seemingly insurmountable problems in their lives, from generational cycles of poverty, abuse, and neglect to unemployment, domestic violence and severe health problems. By recognizing and reinforcing their innate strengths and ability to cope, we at Graham Windham empower them to take the lead in making change in their lives.

Graham Windham’s School Based Early Support programs located both in Manhattan and the Bronx offer family support and empowerment, case management services to partner with families to keep them together while ensuring that children will be safely cared for. We partner closely with schools to connect neighborhood families to an array of supports and services. Our strategy for working in schools is to embed ourselves in the school and community, and create strong collaborative partnerships with Administrators, teachers, parents, students, and other community organizations.

We work to support families so that children and adolescents are safe and able to thrive in stable, nurturing homes and communities.

Case Aides assist the unit’s team in efforts to develop and maintain a well‑organized, efficiently operated office which provides a high quality of services to the children, their families and the communities in which they live.

• Manage phone messages, handling correspondence, ordering supplies, and performing other essential day‑to‑day activities, which include but are not limited to maintaining sign‑in/out sheet, updating program’s office calendar, tracking staff schedules.
• Establish and maintain an administrative filing system within the office.
• Oversee records management, including off‑site storage; create and maintain case records; process new referrals and create intake packets.
• Follow up on unit case work standard contacts, inclusive of completion of weekly cross‑checking grids for each unit in the program.
• Assist with collateral contacts and documentation of the contacts made with families and service providers.
• Support Program Director, Program Supervisors and School Liaison in ensuring that PROMIS and CONNECTIONS systems are updated regularly.
• Maintain a clearinghouse of all forms and resources being used by Graham Windham Preventive Services. Updating Shared Drive.
• Collecting information regarding community resources and disseminating said information to staff and client families.
• Responsible for the development of various types of logs and systems in order to monitor program activities and outcomes.
• Update and maintain client roster, assist with FASP due date list, and administrative binders.
• Collect educational data (including report cards and attendance records) and maintaining client roster.
• Provide administrative support to Program Director, Program Supervisor, and School Liaison to ensure that program is in compliance with OCFS and NYC Children’s Services’ policies and protocols.
• Provide training and technical assistance to program staff in the areas of clerical and administrative function and to provide clerical support on emergency situations. Orient new staff and interns.
• Enroll staff and interns in trainings and workshops using STARS and other systems.
• Monitor the…