Case Aide - Fresh Meadows

Compensation and Benefits

Pay or shift range: $18 USD to $21 USD per hour.

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer an educational benefit for tuition loan reimbursement, tuition costs, and textbooks.

As part of the Emergency and Transitional Housing (ETH) support services team, the Case Aide provides day‑to‑day support to program participants as they work toward transitioning back into the community following incarceration or other involvement with the criminal legal system. The Case Aide works under the direction of Case Managers and Program Leadership to assist participants in implementing their care plans, developing life skills, and accessing needed services.

All services provided in the ETH programs are delivered through the lens of promoting independence, housing stability, and successful community reintegration. The Case Aide helps participants stay focused on engaging in the services needed to improve the likelihood of identifying more permanent housing or bridging the gap between informal residential support and formal clinical case management.

• Build rapport with participants and provide supportive, respectful, and professional engagement daily.
• Assist participants with activities and goals identified in their care plans, including health, housing, employment, and behavioral health‑related tasks.
• Accompany participants to community‑based appointments as needed.
• Utilize motivational interviewing and trauma‑informed approaches to encourage participation and progress.
• Monitor and encourage participant participation in program activities, groups, and services.
• Document participant interactions and service notes accurately and timely in the Electronic Case Record system.
• Communicate observed participant behaviors, concerns, or accomplishments to the assigned Case Manager and participate in case discussions as requested.
• Support new participant orientation and onboarding processes.
• Participate in regular safety checks and collaborate with Residential Aides to maintain a safe, stable living environment.
• Perform other related duties as assigned.

• High School Diploma or GED required;
  Associate’s Degree or some college coursework in Human Services, Psychology, or a related field preferred.
• CASAC and Peer Certification are not required but preferred.
• Minimum one year experience in a residential, shelter, supportive housing, or reentry program setting.
• Experience working with individuals impacted by the criminal legal system strongly preferred.
• Knowledge of trauma‑informed care and motivational interviewing techniques.
• Strong interpersonal and communication skills, with the ability to manage conflict and de‑escalate situations.
• Ability to work independently and as part of a multidisciplinary team.
• Comfort using (or learning to use) electronic case record systems; training will be provided.
• Bilingual skills (especially Spanish) a plus.
• Cultural sensitivity, empathy, resilience, teamwork, and commitment to advocacy for individuals facing housing instability.
• Work is primarily conducted in a residential transitional housing facility.
• May require local travel to accompany residents to appointments.
• Requires standing, walking, and conducting routine rounds throughout the facility.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Housing Works complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment.