Case Manager​/Housing Specialist; Helens House

Case Manager/Housing Specialist (Helens House) – Henry Street Settlement

Division/Department:
Transitional and Supportive Housing/Helen’s House

Work Schedule:

35 hours per week, Monday‑Friday 9 am‑5 pm (one late day 12 pm‑8 pm)
Salary: $50,000 nonexempt, full benefits package

Inaugurated in 1991 and funded by the New York City Department of Homeless Services, Helen’s House is a transitional housing program that provides temporary accommodations with on‑site social services for 16 single parents and their children up to nine years old. During their stay, each family is housed in a furnished, efficient apartment and has access to on‑site social services that address the psychological and concrete causes and effects of homelessness and unemployment.

The Case Manager/Housing Specialist is an integral member of the interdisciplinary treatment team, serving as the primary contact for our families and outside providers as they support families with rebuilding their lives while managing housing concerns.

• Bachelor’s degree required
• Minimum of 3 years of experience working with indigent and/or homeless populations
• Some supervisory experience preferred
• Experience working with the DHS CARES system
• Strong case management and organizational skills
• Good judgment and problem‑solving ability
• Excellent oral and written communication skills
• Ability to keep calm and work well with people
• Knowledge of computers such as Microsoft Office, Outlook, etc.
• Bilingual (English/Spanish) preferred

• Coordinate all social services for residents including working interactively in the development of Independent Living Plan (ILP) service plans
• Provide individual/family counseling and crisis intervention
• Complete intakes and assessments to formulate service plans and goals and assist clients to implement service plans
• Conduct unit inspections and safety checks
• Development and implementation of employability plan with residents and agencies employment program
• Ensure shelter’s rules and regulations are communicated to residents and that clients understand and work towards meeting their responsibilities as outlined in their ILP
• Accompany residents to appointments including public assistance, apartment viewing, interviews, lease signing, and furniture shopping when necessary
• Maintain and develop up‑to‑date information and resources to meet the diverse social services and housing needs of Helen’s House families
• Establish and develop new linkages with real estate brokers and landlords; maintain an active roster of real estate brokers and landlords; make contacts with landlords and other housing agents
• Place 4 residents per quarter into permanent housing
• Assist residents with completing relevant applications for housing subsidies and programs
• Facilitate workshops and prepare residents for employment and housing, as needed
• Work with agencies employment team to assist clients with reaching and maintaining independence goals
• Perform all other tasks deemed necessary at the direction of the Program supervisor to aide in the shelter’s achieving its programmatic goals

• Ability to sit and stand for long periods of time, as needed
• Ability to climb multiple flights of stairs throughout the day
• Ability to work onsite in the Lower East Side

Mid‑Senior level

Full‑time

Other

Non‑profit Organizations