Peu Outreach Specialist

Join to apply for the PEU OUTREACH SPECIALIST role at NYC Department of Social Services
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The NYC Public Engagement Unit (PEU) identifies and executes proactive strategies to connect New Yorkers to key city services. Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit identifies New Yorkers in need of assistance and helps them navigate and obtain city services.

• Engage New Yorkers through various outreach tactics including door‑to‑door canvassing, phone calls, and peer‑to‑peer texting to assess their needs and inform them of relevant city services and resources.
• Provide ongoing case management to enable New Yorkers to navigate how to access benefits with a primary focus on the Emergency Rental Assistance Program.
• Maintain ongoing reporting and communication with assigned supervisor.
• Liaise with stakeholders in the community, including community‑based organizations and agency partners.
• Assist with partners’ outreach efforts to provide additional resources and information to New Yorkers city‑wide.
• Assist with special projects as needed.

Manhattan 260 11th Ave, New York NY 10001

Monday – Friday 9 am – 5 pm or Tuesday - Saturday 10:30 am – 6:30 pm

• High school graduation or equivalent and three years of experience in community work or community‑centered activities related to the duties described above; or
• Equivalent education and/or experience.

• At least one year of experience with community, issue, labor, or political organizing.
• Excellent interpersonal skills and proven ability to engage people in conversation.
• Strong written and oral communication skills in English;
  Spanish is a plus.
• Ability to prioritize and effectively manage multiple tasks in a fast‑paced work environment.
• Willingness to learn, be flexible, and adapt to work assignments in a variety of situations and problem solve.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at (Use the "Apply for this Job" box below)..

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.