Outreach Specialist - PENN

Job Overview

BRC’s Transit Homeless Outreach staff members operate throughout the transit system 24 hours a day. Through this program, which BRC has operated since 2005, BRC provides outreach and case management services to humanely assist homeless individuals to permanently relocate from MTA properties. Due to a recent expansion, BRC has many new outreach positions available. The program serves the New York City metropolitan area, including the boroughs of Manhattan, The Bronx, Brooklyn and Queens.

Clients of Transit Homeless Outreach are engaged and assessed with the goal of connecting them with housing and essential services.

• Provide direct outreach, vulnerability screening, escort, and referral services for all homeless individuals encountered in the field during your shift.
• Record and maintain accurate statistical data on all individuals approached and referred, and handle case‑record management of clients receiving longer‑term services.
• Identify signs and symptoms of mental health and substance abuse issues and gain a working knowledge of all available services.

Full‑time 37.5 hours per week

• Associate’s or Bachelor’s degree required or demonstrated equivalent experience in lieu of degree.
• Minimum of 6 months continuous employment as a BRC employee in Community Technician, Program Aide or comparable position.
• Strong interest in direct services to the homeless and/or mentally ill and substance‑abusing populations.
• Valid state driver’s license required.
• Good writing skills to provide an adequate written description of client interactions.
• Basic computer literacy required.
• First Aid/CPR certification or ability to pass test to acquire these credentials required.
• Ability to speak Spanish desirable.

BRC’s staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand‑up, offering opportunities for health and self‑sufficiency, and restoring hope and dignity. Each BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need. Through our commitment to employee wellbeing and development, BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally.

BRC is committed to a safe and healthy workplace: we provide PPE to all employees and enforce temperature monitoring and physical distancing best practices across our programs.

Jointly funded by the Department of Homeless Services and the Metropolitan Transportation Authority, BRC’s Transit Homeless Outreach staff members operate throughout the transit system 24 hours a day. The program serves the New York City metropolitan area, including Manhattan, The Bronx, Brooklyn and Queens, and aims to connect clients with housing and essential services.

• Competitive health and dental plans, with coverage available for your spouse, domestic partner, and dependents.
• Minimum 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. 403(b) pension plan with matching benefit paid by BRC.
• Tuition assistance and many training opportunities for career development.
• Flexible spending accounts (FSAs) available for healthcare, transit and childcare.

• Entry level

• Full‑time

• Other

• Civic and Social Organizations