Case Management Team Leader

Join to apply for the CASE MANAGEMENT TEAM LEADER role at NYC Department of Social Services.

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans, economic support, domestic violence assistance, child support enforcement, and more.

• Monitor the workflow of BOS workers who handle the entire application process for all new applicants, Family Assistance cases closed for over sixty days, all Safety Net case reopens, and one‑shot deals.
• Review specific cases and authorize benefits as required.
• Review the accuracy and timeliness of reports, including all relevant work lists.
• Act as liaison to the Rental Assistance Unit.
• Conduct daily sweeps to ensure timely and proper service.
• Manage a team of BOS workers who interview applicants and assess eligibility for immediate needs grant (food and non‑food); assess employability and eligibility for public assistance, food stamps and Medicaid; work with applicants to remove barriers to employment and make referrals to other services as needed.
• Manage a team of BOS workers who provide comprehensive service delivery to participants after the establishment of the participant’s case; for Family Assistance cases closed less than sixty days or Safety Net cases closed in error.
• Manage a team of BOS workers who manage all aspects of the case, including establishing ongoing eligibility, assessing participants, developing appropriate employment assessment and employment plans, and executing strategies designed to help participants achieve self‑sufficiency.
• Ensure adequate planning, scheduling, and monitoring of case management activities, and conduct regular reviews of outcome reports, work lists, audits and client feedback to maintain performance levels necessary to move participants toward self‑sufficiency.
• Assist with case consultation on individual cases and provide guidance on difficult cases in the case planning process as needed to develop the appropriate approach that suits the participant’s needs.
• Oversee teams of clerical and BOS workers who provide quick service for clients who walk‑in or telephone the Center, take appropriate action on reported changes, provide information and documentation as requested, and maintain contact with other teams to ensure awareness of all activity affecting the case management plan.
• Oversee staff that interview and determine housing needs of tenants at risk for homelessness or already homeless reporting to Benefits Access Centers; develop anti‑eviction/housing intervention plans for referred participants.
• Monitor conference activities and prepare regular reports on unit activities.
• Perform final review of packets prior to fair hearing and determine whether a resolution will be required; use strategies and techniques to secure success in the hearing room, ardently representing the agency.
• Prepare reports on key performance outcomes and ensure that necessary corrective actions are implemented in a timely manner.
• May conduct field visits.

8:30am – 5:00pm with Flex Schedules

• A four‑year high school diploma or its educational equivalent, and three years of full‑time satisfactory experience working directly in social or human services or a related setting, providing client services.
• Employment planning/counseling services involving job development, skills assessment, and employment placement or other economic opportunity programming.
• A baccalaureate degree from an accredited college, plus eighteen months of full‑time satisfactory experience working as a Benefits Opportunity Specialist; or a baccalaureate degree from an accredited college, plus eighteen months of full‑time satisfactory experience as described above.
• College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for nine months of the required work experience.
• All candidates must have at…