Multilingual English, Chinese Cantonese, and Mandarin Enrollment Eligibility Representative

This position is Remote in New York, NY. If you are located within commutable distance to the office at One Penn Plaza, 8th Floor, New York, NY, 10119 and 5 Store Front locations throughout NYC, you will have the flexibility to work remotely
* as you take on some tough challenges. Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At United Health Group, we want our customers to get those answers by speaking to one of our Multilingual Representatives. If you’re fluent in English, Chinese Cantonese, and Mandarin, we can show you how to put all of your skills, your passions and your energy to work in a fast‑growing environment.

At United Healthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

This position is full‑time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8‑hour shift schedules during our normal business hours of 8:30am – 5:00pm EST. It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of paid on‑the‑job training, job shadowing, processes, and expectations. The hours during training will be 8:30 AM – 5:00 PM from Monday – Friday. Training will be conducted on‑site and in‑person.

• Initiate and assist with developments / changes to increase or change quality and productivity
• Manage inbound and outbound calls from members, other departments including marketing/sales and brokers to research
• Respond to member eligibility or group questions & verify enrollment status
• Working with various types of member correspondence
• Reconciling eligibility discrepancies, analyzing transactional data and submitting retroactive eligibility changes
• Serve as a liaison between the members and various departments within United Healthcare as it relates to member inquiry requests
• Outbound call campaigns, inbound member, sales & broker assistance on a daily basis
• Attend Member Education Sessions, Health Fairs, and Diabetes Day Clinic (in person) as needed
• Assisting at our Store Front locations as needed in NYC in person Mondays, Tuesdays
• Work is completed with established procedures
• Supervision / guidance is required for higher level tasks

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience in an office setting environment, using the telephone and computer as the primary instruments to perform job duties
• Experience with Microsoft Office:
  Microsoft Word (creating, editing, and saving documents), Microsoft Excel (filtering, sorting, and editing data in spreadsheets, formulas, and creating pivot tables), Microsoft PowerPoint (creating, editing, and presenting slide decks), and Microsoft Outlook (email and calendar management)
• Multilingual fluency (Read, Speak) in English and both Chinese Cantonese/Mandarin dialects
• Ability to perform in‑person activities as needed
• Ability to travel up to 10% of the time (Domestic)
• Ability to work any full‑time (40 hours / week) shift between our normal business hours of 8:30 AM – 5:00 PM EST (Eastern Standard Time) from Monday – Friday

• 1+ years of Call Center Customer Service experience
• 1+ years of work experience with Health insurance
• 1+ years of experience in working with the chronically ill, elderly, disabled, and / OR frail population
• Understanding of Medicaid and Medicare regulations

• Reside within commutable distance to the office at One Penn Plaza, 8th Floor, New York, NY, 10119 and 5 Store Front locations throughout NYC (Queens, Staten Island, Manhattan, Bronx, Brooklyn)
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other…