Shelter Residential Aides

Title: Residential Aides

Schedule: 8am-4pm, 4pm-12am, or 12am-8am (must be available to work weekend shift)
Salary: $19.494 an hour

Locations: Multiple opportunities are available in the Bronx, Brooklyn and Manhattan in our Homeless Shelters

• Fort Washington Men’s Shelter (Upper Manhattan)
• Kenton Hall Men’s Shelter (Manhattan)
• Marsha's House (Bronx)
• New Providence Women’s Shelter (Manhattan)
• Third Street Men’s Shelter (Lower Manhattan)
• Ana’s Place (Bronx)
• East Williamsburg Men’s Shelter (Brooklyn)

• Performs the day‑to‑day monitoring of the residents’ on‑site activities.
• Performs hourly inspections of the facility and immediate neighborhood, and documents/reports any incidents.
• Assists in the planning and organization of recreational activities, events and outings.
• Wakes the clients as needed, provides clothing and personal care items to clients.
• Ensures that the clients are out of the dormitories according to policies and procedures.
• Reminds clients of their daily schedules, and assists clients with their daily living skills.
• Processes new client intake information, bed assignment, maintains the daily census records and provides DHS with daily census figures.
• Secures the clients’ personal property and maintains an inventory of the clients belongings.
• Observes the behavior of clients, reporting any unusual behavior to the case management and clinical staff.
• Oversees the shelter at nights and responds to any requests from the clients who are awake.
• Works collaboratively with the Program Aides/ Case Manager in providing crisis intervention in an emergency.
• Complete electronic shift summaries and incident reports.
• Assists in the Cafeteria with meals being served to clients at breakfast, lunch and dinner.
• Performs other duties as assigned by the Residential Aide Supervisor or other supervisory staff.

• A High School Diploma or GED required.
• 1 year of experience working with homeless mentally ill adults or other special needs population.
• Excellent oral, writing and listening skills.
• Knowledge of Microsoft Office Suite, especially e‑mail, Word and Excel; computer literate.
• Bilingual or multilingual a plus.