Assistant Commissioner

applicants must be permanent in the administrative director of social services civil service title be permanent in a comparable title eligible for 6.1.9 title change or be immediately reachable on exam no. 1121.

the new york city department of homeless services (dhs) is the largest organization in the united states dedicated to preventing and addressing homelessness. In partnership with other city agencies and nonprofit organizations, dhs works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

dhs is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self‑sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion‑dollar budget to meet the diverse needs of new yorkers experiencing homelessness.

the division of shelter intake is responsible for the oversight of the day‑to‑day operations of the agency’s single adult, adult families and families with children’s intake and assessment sites, both directly run and contracted providers. This division is responsible for ensuring that the city’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

the department of homeless services (dhs) is recruiting for one (1) administrative director of social services m‑iv to serve as an assistant commissioner at the path diversion program within the shelter intake division.

• oversee the implementation of policies and procedures toward the goal of improving clients’ access to and overall delivery of homeless services.
• coordinate with dhs division leadership to identify areas requiring further policy and procedure development and ensure successful implementation of dhs policies and procedures across and within all divisions.
• capitalize on existing best practices to influence models of delivery service.
• introduce productivity enhancement protocols and incorporate templates for standardizing procedural implementation across all populations. Including coordinating with dss’ office of information technology services (its) on database enhancements wherever appropriate.
• coordinate with dhs leadership and dss offices to mobilize resources, as deemed necessary, according to identified priorities to further positive outcomes for clients and programs, including those managed by contracted providers, and other city, state, and federal agencies.
• ensure compliance with policy directives through the establishment and maintenance of quality assurance measures in conjunction with dhs division leadership.
• coordinate procedure and training implementation in conjunction with dss’ office of legal affairs (ola) to ensure compliance with all applicable laws, regulations, and administrative directives.
• strengthen and streamline data monitoring practices across shelter intakes and ensure all clients are appropriately and fully engaged in accordance to agency and state processes.
• provide recommendations for new strategies, policies, and practices to ensure adequate and efficient delivery of services; recommend changes in the policies and procedures as deemed necessary.
• oversee the implementation of policies and procedures toward the goal of improving clients’ access to and overall delivery of homeless services.

• a baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or
• education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:
• a master’s…