Case Manager Supervisor - Magnolia Gardens

Case Manager Supervisor - Magnolia Gardens

Apply for the Case Manager Supervisor - Magnolia Gardens role at Urban Resource Institute (URI).

Founded in 1980, Urban Resource Institute (URI) is the nation’s largest provider of domestic violence shelter services and a leader in supporting homeless families. Operating 24 shelters across New York City, URI provides 3,700 beds nightly in purpose‑built shelters that offer trauma‑informed services including counseling, childcare, case management, and more. URI’s Justice Initiatives extend support beyond shelter, offering programs in economic empowerment, legal advocacy, youth prevention, and abusive partner intervention.

URI also develops permanent affordable housing as part of its long‑term commitment to safety, stability, and healing.

The Case Manager Supervisor assesses the mental and emotional functioning of residents, administers necessary treatment services, and provides supervision to Case Managers through case analysis, service planning, and the supervisory process. The role also involves direct treatment services and issuing referrals as needed.

• Supervise Case Managers.
• Provide administrative and group supervision.
• Coordinate staff training, meetings, supervision, and professional development opportunities.
• Attend consortium meetings (e.g., with DHS) to discuss service delivery issues.
• Coordinate mental health/psychiatric care and referral.
• Develop a resource network of social service providers.
• Chair case conference meetings and coordinate service plan implementation.
• Facilitate group meetings.
• Monitor resident records for compliance and best practices.
• Function independently during facility coverage, including crisis management per agency procedures.
• Attend monthly staff meetings and case conferences.
• Regularly assess the safety and well‑being of all clients.
• Participate in weekly individual and group supervision with the Director.
• Participate in training seminars to enhance and develop clinical skills.
• Assist with reports and program evaluation.
• Review progress notes and service plans.
• Monitor client compliance.
• Develop strategies for engaging individuals with trauma histories.
• Perform other duties as assigned by the Director of Social Services.

• Bachelor’s degree in social work or related field required.

• Bi‑lingual, Mandarin or Spanish preferred.
• Five (5) years’ experience working with homeless individuals and their dependent children.
• Demonstrated sensitivity and experience with and/or knowledge of homelessness within disenfranchised communities, including LGBTQ+, HIV‑affected, elderly, and individuals with substance abuse and/or mental health issues.
• Familiarity with DHS regulations and DHS Cares reporting.
• Experience with supportive group facilitation.
• Training and experience in assessing the vocational and educational needs and aptitudes of clients.
• Success with engaging clients and assisting them in obtaining Public Assistance, Medicaid and other benefits.
• Excellent written and verbal communication skills.
• Ability to collaborate with other departments, agencies, systems, and institutions to maximize scarce resources.
• Skilled in Microsoft Office applications.

• Read printed and handwritten materials.
• Use computer mouse and keyboard.
• Read information on computer screen.
• Sit for extended periods of time.
• Enter information in digital forms and spreadsheets.
• Lift up to 10 pounds at times; occasionally reach and bend.
• May require occasional work outside established hours, including evenings and weekends.

At URI we are committed to cultivating an inclusive work environment. We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply. URI offers equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.

Salary: $49,000+ per year.