Outreach Specialist

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5 days ago Be among the first 25 applicants

This range is provided by Urban Pathways. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$27.39/hr - $36.98/hr

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Reporting to the Program Director of Outreach, Outreach Specialists in the Outreach Program are responsible for engaging with unhoused individuals in New York City, building rapport, and linking them to essential services and support within the community. The role involves conducting street outreach and connecting individuals to the Total Wellness Program, which addresses physical and mental health needs, and various housing supports to facilitate their transition into permanent housing.

The Outreach Specialist will work closely with local service providers, drop‑in centers, healthcare professionals, and housing authorities to ensure comprehensive care and effective service delivery. This role requires an individual who is compassionate, resourceful, and committed to empowering unhoused individuals to access the services and supports they need to improve their overall well‑being and achieve housing stability. The Outreach Specialist will be an active listener, provide high‑quality customer service, and respond by exhibiting cross‑cultural awareness with the ability to promote and contribute to an equitable and inclusive anti‑racist organizational culture and environment.

• Conduct homeless outreach and comprehensive assessments of clients’ needs, strengths, and goals through continuous engagement.
• Engage individuals in supportive conversations to identify and assess their immediate needs and provide appropriate referrals (e.g., Intensive Case Management, ACT Team).
• Maintain accurate and timely documentation of client activities, interactions, progress, and outcomes in electronic database system(s) (AWARDS).
• Coordinate and monitor services with internal referrals and third‑party providers, including but not limited to medical, mental health, housing, employment, and social support.
• Provide ongoing support to individuals throughout their transition, offering guidance and advocacy as they navigate various service systems.
• Organize, maintain, and prepare client charts for intake and discharge.
• Advocate for clients to have access to necessary resources and services before, during, and after placement.
• Develop individualized service plans in collaboration with clients and relevant stakeholders once clients accept services.
• Escort clients to all appointments, as needed, including but not limited to medical, housing, and entitlement appointments.
• Assist in monitoring client medication as required.
• Facilitate client groups as needed.
• Organize and distribute clothing donations to clients as mandated by program.

• Complete and submit all necessary documentation and tour reports accurately at the end of each shift as required by Urban Pathways, regulatory, and funding agency policies and procedures.
• Performs all other duties as assigned and as required.

• Develop and maintain relationships with community service providers, housing authorities, and public health professionals to facilitate a coordinated response.
• Represent Urban Pathways at community meetings, forums, and respond to inquiries as needed.