Program Manager, Community Based Mentoring; Bilingual Spanish

Program Manager, Community Based Mentoring (Bilingual Spanish)

Location: Manhattan, New York, NY (Hybrid 2 in-person days required)

Reports To: Associate Director / Senior Program Manager

FLSA Status: Full‑Time, Exempt

To build and support mentoring relationships to ignite the biggest possible futures for youth.

All youth achieve their full potential.

Put Youth First;
Engage with Empathy;
Advance Diversity, Equity & Inclusion;
Operate with Integrity;
Invest in Learning & Innovation

Big Brothers Big Sisters of NYC seeks a youth-focused, service-oriented Program Manager to join the Community‑Based mentoring program. The Program Manager is responsible for facilitating high‑quality, high‑impact relationships between mentor (Big) and mentee (Little) matches. This Program Manager will report directly to an Associate Director or Senior Program Manager. Responsibilities include supporting an average caseload of 55 matches of mentoring relationships between adult volunteers and youth;

advising Bigs, Littles and parents/guardians through on‑going support and supervision; facilitating group activities that promote stronger mentoring relationships and supporting youth goal achievement; providing resources and referrals to youth, volunteers, and parents/guardians; and conducting intake interviews and psychosocial assessments of youth applying to the program as required.

• Ensure a high level of proficiency and skill in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function. Identify and report child safety issues for volunteers, children, and their families.
• Supervise a caseload of 55 matches comprised of youth, parent/guardians, and volunteers with the goal of building an impactful, longer, stronger mentoring relationship. Must be able to conduct match supervision in both English and Spanish.
• Provide ongoing phone, email, and in‑person monthly supervision and support to mentors, mentees, and parents.
• Conduct client and parent psychosocial interviews, write assessments and collect supporting information from collaborating agencies, schools, etc. to determine disposition based on eligibility, needs, goals, and/or acceptance for agency services.
• Maintain and document professional records of all supervision contacts; collect surveys on youth outcomes, the strength of the mentoring relationship, and identify ongoing support needs.
• Monitor closely for safety, program compliance, goal achievement, and program satisfaction; immediately address and resolve issues that may arise.
• Regularly evaluate youth clients based on agency guidelines and specific program goals to assess outcomes.
• Lead educational and recreational group activities and/or special projects for mentoring pairs and parents based on emerging needs.
• Act as an advocate for youth and families by providing referrals, crisis intervention, and other additional resources.
• Identify and communicate qualitative and quantitative success within the organization.
• Perform other organization and program‑related duties as assigned.

• Bilingual in English and Spanish.
• Education:
  
  Associate Degree in relevant field with 4+ years of experience;
  Bachelor’s Degree in education, counseling, psychology, social services or related field with 1–3 years of direct service experience;
  Master’s Degree in mental health counseling, social work, education or other relevant fields with 0–2 years of experience.
• 8+ years of experience in the youth development field may exempt applicants from education standards.
• Knowledge of child safety and mandatory reporter protocols, alignment with an asset‑based approach to supporting young people and volunteers.
• Commitment to advancing diversity, equity, and inclusion.
• Adaptable and flexible; strong critical thinking and situational judgment; ability to build relationships; strong administrative and organizational skills.
• Experience developing and managing relationships with youth clients, guardians, and volunteer mentors.
• Knowledge and demonstrated experience with intake processes, and case management skills; experience with…