Tenant Coordinator

HANAC, Inc. – originally founded by George Douris as the Hellenic American Neighborhood Action Committee – is a New York City-based multi-faceted social services organization. The organization was founded in 1972 to serve the needs of vulnerable populations throughout New York City.

The Tenant Coordinator will provide social services for tenants in HPD's Senior Affordable Rental Apartments (SARA) Program in Corona, Queens. The tenant coordinator will work closely with the Program Director, Social Work Supervisor, and another Tenant Coordinator to develop and utilize best practices to assist tenants in 67 apartment units ages 60+, some of whom were previously homeless. The Tenant Coordinator will be responsible for all aspects of case assistance including on-going service plans, managing and following through with referrals, developing relationships with collateral agency providers, and assisting clients with remaining permanently housed.

The Tenant Coordinator will also be responsible for working with the Program Director and other Tenant Coordinator to implement programming and activities that create a positive, inclusive community environment.

Rate of Pay: $20 per hour

Responsibilities:

• Maintain regular contact with tenants on caseload to assess their needs and assist where needed
• Develop individual care plans in coordination with the tenant’s goals and update a minimum of every 6 months
• Coordinate case management needs, including applying/maintaining entitlements and benefits, healthcare coordination when necessary, and assistance with maintaining housing
• Maintain good rapport with Property Management in order to best assist tenants when issues arise
• Build relationships with community providers; provide advocacy and resource linkages/referrals as required
• Work with service providers and family members to build networks of support
• Plan activities and events to foster a sense of community among tenants including, celebrations, community provider presentations, training, arts and crafts, bingo, etc.
• Completion of Initial Intake, assessment, and file consent form in a timely manner when new tenants move in
• Conduct unit inspections with Property Management annually and periodic wellness checks when needed
• Maintain daily case assistance log, complete detailed and accurate progress notes in a timely manner, complete detailed monthly report for HPD in a timely manner, and attend required training
• Assist Program Director as needed in preparation for bi-annual audits

Qualifications and Experience:

• Bachelor’s Degree in Social Work, or related field;
• Knowledgeable in benefits and entitlements for low-income senior residents, including Section 8, Medicaid, and SNAP benefits.
• Bilingual preferred ( Spanish, Chinese or Korean preferred )
• Must be people-orientated, professional, and courteous with excellent phone etiquette.
• Must be flexible, friendly, responsible and reliable. Able to work independently, but also part of a small team. Ideal candidate will be able to handle an emergency if one arises and implement problem solving skills

** Includes vision, dental, 403b and training opportunities as well as vacation and sick time.

What's your highest level of education completed?*

What languages do you speak fluently?*

Bachelor’s Degree in Social Work, or related field; or two years of college and demonstrated experience working with aging populations?*

Please rate your skills and/or abilities with Microsoft Office Products (Excel, PowerPoint, and Word). (1 - No experience, 2 - Beginner, 3 - Intermediate, 4 - Advanced, 5 - Expert)**

Do you have experience working with aging populations/seniors ?*

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