Resident Services Coordinator

Resident Services Coordinator

Join to apply for the Resident Services Coordinator role at Related Affordable.

Are you a compassionate, resourceful professional with a passion for empowering residents and connecting them to vital community resources? We’re looking for a Resident Service Coordinator to join our team at one of Related’s 497‑unit affordable housing community Marine Terrace in Astoria, Queens, NY. The Resident Service Coordinator is responsible for enhancing the quality of life for our residents by connecting them to essential services and fostering a sense of community.

This position supports residents in maintaining independence, improving health outcomes, and creating a supportive environment within the housing community.

• Provide individualized assistance to residents by identifying and connecting them to appropriate services.
• Educate residents and their families on community services, eligibility criteria, and application processes, emphasizing wellness, lease compliance, and tenant rights.
• Organize and promote activities that encourage resident engagement, social interaction, and a supportive network among neighbors.
• Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support.
• Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes.
• Advocate for residents by facilitating access to needed resources, negotiating with service providers, and addressing barriers to service delivery.
• Collaborate with property management to plan and distribute monthly event calendars and develop volunteer programs to enhance service delivery and resident involvement.

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program.
• Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer‑paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources, such as counseling, are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations – we are a passionate team making real impact on the world.
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available… and so much more!

• $25.00 – $26.44 per hour
• Annual Performance Bonus

This range is a general guideline and reflects what we reasonably expect to pay for this role at the time of posting. Actual compensation may vary depending on a variety of factors, including the candidate’s qualifications, geographical location, and the specific responsibilities of the role. In addition to salary, this position may be eligible for performance bonuses and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Final compensation offers will be determined following a thorough assessment of the candidate’s background and the requirements of the position.

• At least 2 years of experience in resident/social service programs (in affordable housing is a plus).
• Experience working with Veterans is a plus.
• Bilingual Greek is a plus.
• Strong knowledge of local community resources and federal/state programs.
• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or a related field preferred; relevant work experience may substitute.
• Excellent interpersonal, organizational, and problem‑solving skills.
• Proficiency in Microsoft Office and web‑based reporting systems.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• A strong passion for social action, delivery of quality services and the preservation of affordable housing.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and…