Case Management Team Leader

CASE MANAGEMENT TEAM LEADER

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The Family Independence Administration (FIA) is recruiting for two (2)
Associate Benefits Opportunity Specialist II
, who will function as Case Management Team Leaders to supervise BOS staff and provide comprehensive services to participants. Under the direction of the Associate Benefits Opportunity Specialist III, these leaders will:

• Monitor the workflow of BOS workers who handle the entire application process for all new applicants, closed Family Assistance cases, Safety Net case reopens, and one‑shot deals.
• Review specific cases and authorize benefits as required.
• Review the accuracy and timeliness of reports, including all relevant Work lists.
• Act as liaison to the Rental Assistance Unit.
• Conduct daily sweeps to ensure timely and proper service.
• Manage a team of BOS workers who interview applicants and assess eligibility for immediate needs grant (food and non‑food), employability and eligibility for public assistance, food stamps and Medicaid; work with applicants to remove barriers to employment and refer to other services as needed.
• Manage a team of BOS workers who provide comprehensive service delivery to participants after the establishment of the participant’s case;
  Family Assistance cases closed less than sixty days or Safety Net cases closed in error.
• Manage a team of BOS workers who manage all aspects of the case, including establishing ongoing eligibility, assessing participants, developing appropriate Employment Assessment and Employment Plans, and executing specific strategies designed to help participants achieve self‑sufficiency.
• Ensure adequate planning, scheduling, and monitoring of case management activities and conduct regular reviews of outcome reports, work list, audits and assess client feedback to maintain performance levels.
• Assist with case consultation on individual cases and guidance on difficult cases in the case planning process as necessary.
• Oversee teams of clerical and BOS workers who provide quick service for clients who walk‑in or telephone the Center; take appropriate action on reported changes and maintain contact with other teams.
• Oversee staff that interview and determine housing needs of tenants at risk for homelessness or already homeless reporting to Benefits Access Centers; develop anti‑eviction/housing plan of intervention for referred participants.
• Monitor conference activities and prepare regular reports on unit activities.
• Perform final review of packets prior to fair hearing and determine whether a resolution will be required before the hearing.
• Prepare reports on key performance outcomes and ensure necessary corrective actions are implemented in a timely manner.
• May conduct field visits.

8:30 am – 5:00 pm with Flex Schedules

• A four‑year high school diploma or equivalent and three years of full‑time satisfactory experience working directly in social/human services or a related setting, providing either client services or employment planning/counseling services.
• A baccalaureate degree from an accredited college plus eighteen months of full‑time satisfactory experience working as a Benefits Opportunity Specialist.
• College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above.
• All candidates must have at least 18 months of full‑time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described.

• Experience supervising teams of BOS staff in a social service setting.
• Familiarity with eligibility determination, financial planning, and economic support opportunities.

• Public Service Loan Forgiveness program eligibility.
• City of New York residency not required.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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