Resource Specialist

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Operations oversees the day-to-day operations of the agency’s Single Adult, Adulty Families and Families with Children shelter systems, both directly run and contracted providers. The work done in this Division centers on the re-housing of all shelter populations and the implementation of programming/shelter initiatives. This Division is responsible for making sure that services to the City’s most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five boroughs.

• Cultivate relationships across diverse communities to provide new opportunities for clients and community based homeless population regarding housing alternatives to shelter. Provide information about these opportunities to staff and support community partners as they provide these opportunities to the homeless population.
• Conduct outreach, interviews, recruitment and screening for housing alternatives to shelter with primary tenants, landlords, building superintendent, neighbors, other city agencies, institutional settings, private entities, and any other collateral sources of information to obtain relevant information in connection with determining the applicant’s viability for housing within the community.
• Canvas community and engage with community based homeless population to provide DHS shelter referrals and educate about housing options or other resources available in the community through mediation, referrals, meetings, and other methods.
• Gather all applicant information including housing history and income. Review and verify documents provided by the applicant. Perform screening interviews for the single adult applicants.
• Follow-up with applicant’s past housing resources to determine whether applicant can return to the community. Make an initial recommendation on applicant’s alternatives to shelter based on a total assessment of the individual’s situation.
• Conduct field work, including interviews and meetings with primary tenants, landlords, building superintendent, and neighbors.
• Perform all other necessary screenings of applicants who have housing options or other resources available in the community. Provide an initial assessment of applicant’s psychiatric and substance abuse history and work with a Behavior Health Specialist as needed.

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

• Excellent writing and communication, and computer skills.
• Proficiency with CARES.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at (Use the "Apply for this Job" box below)..

New York City residency is generally required within 90 days of…