Shift Supervisor, Evergreen Family Residence

Who We Are:

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in:
Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe.

Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug‑free facility. Homeless (often mentally‑ill and substance‑abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into permanent and/or supported housing.

CAMBA’s Evergreen Family Residence is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe and drug‑free facility. It provides comprehensive case management services to 51 families in a transitional residence program for homeless families. The five‑story facility has rooms for various sizes, common areas and provides on‑site security and socials services to stabilize their conditions in order to successfully transition into permanent housing.

Reports To: Assistant Program Director
- Director of Security and Operations

Location: 1144 Evergreen Avenue, Bronx, NY 10472

The person filling this position is expected, under general supervision, to ensure the smooth running and supervision of all facility/operations‑related staff and services on a day‑to‑day basis, in order to ensure that all client goals, targets, and performance outcomes are met on a daily/weekly/monthly basis.

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Input client data using DHS’ CARES database, as needed.
• Communicate effectively with clients, peers, supervisors, and funders.
• Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc., is adhered to. (i.e., log book entries, bed checks, client belongings, security, client care, medication, etc.).
• Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
• Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
• Must remain on‑site to provide supervisory coverage at all times, including lunch breaks, when working shifts as the only on‑site Shift Supervisor.
• Ensure inventory of security equipment is up to date.
• Ensure security of valuables and medications in safe/cabinet.
• Retrieve, observe and document client’s self‑administration of medications, as appropriate.
• Manage and coordinate the day‑to‑day functions of the shift ensuring programming, rounds, and client care services are occurring.
• Professionally respond to complaints, incidents and emergencies and/or incidents and interview all parties, analyze, collect data, document and report the situation.
• Resolve individual conflicts and disputes between staff or clients in a respectful and solution‑based manner.
• Participate in program meetings as requested.
• Engage clients to address issues that arise on the shift and document and communicate via written logs, face‑to‑face…